Customer-centric project management /

There has been a sea-change in the focus of organizations - whether private or public - away from a traditional product- or service-centricity towards customer-centricity and projects are just as much a part of that change. Projects must deliver value; projects must involve stakeholders, and Elizabe...

Descripción completa

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Harrin, Elizabeth
Otros Autores: Peplow, Phil
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Farnham, Surrey, England ; Burlington, VT : Gower, ©2012.
Colección:Advances in project management.
Temas:
Project management.
Customer relations.
Gestion de projet.
BUSINESS & ECONOMICS > Project Management.
TECHNOLOGY & ENGINEERING > Project Management.
Customer relations
Project management
Acceso en línea:Texto completo

MARC

LEADER 00000cam a2200000 a 4500
001 EBSCO_ocn809772787
003 OCoLC
005 20231017213018.0
006 m o d
007 cr cnu---unuuu
008 120912s2012 enk ob 001 0 eng d
040 |a N$T  |b eng  |e pn  |c N$T  |d YDXCP  |d OCLCQ  |d OCLCF  |d DEBSZ  |d COO  |d E7B  |d GZM  |d IDEBK  |d CDX  |d OCLCQ  |d OCLCA  |d OCLCQ  |d Z5A  |d UAB  |d AGLDB  |d OCLCQ  |d YDX  |d U3W  |d D6H  |d OCLCQ  |d VTS  |d OCLCQ  |d STF  |d UKAHL  |d S9I  |d UKCRE  |d OCLCQ  |d OCLCO  |d OCLCQ  |d OCLCO 
019 |a 808609443  |a 811399292  |a 817809814  |a 819504857  |a 961523495  |a 962716655  |a 1153555534 
020 |a 9781409443131  |q (electronic bk.) 
020 |a 1409443132  |q (electronic bk.) 
020 |a 1283572540 
020 |a 9781283572545 
020 |z 9781409443124 
020 |z 1409443124 
029 1 |a AU@  |b 000051829574 
029 1 |a AU@  |b 000053310449 
029 1 |a CHNEW  |b 000622335 
029 1 |a DEBBG  |b BV042742417 
029 1 |a DEBSZ  |b 397374461 
029 1 |a DEBSZ  |b 42375940X 
029 1 |a DEBSZ  |b 493107479 
029 1 |a NZ1  |b 14694694 
035 |a (OCoLC)809772787  |z (OCoLC)808609443  |z (OCoLC)811399292  |z (OCoLC)817809814  |z (OCoLC)819504857  |z (OCoLC)961523495  |z (OCoLC)962716655  |z (OCoLC)1153555534 
050 4 |a HD69.P75  |b H37 2012eb 
072 7 |a BUS  |x 101000  |2 bisacsh 
072 7 |a TEC  |x 062000  |2 bisacsh 
072 7 |a KJMP  |2 bicssc 
082 0 4 |a 658.4/04  |2 23 
049 |a UAMI 
100 1 |a Harrin, Elizabeth. 
245 1 0 |a Customer-centric project management /  |c by Elizabeth Harrin and Phil Peplow. 
260 |a Farnham, Surrey, England ;  |a Burlington, VT :  |b Gower,  |c ©2012. 
300 |a 1 online resource (xiv, 115 pages) 
336 |a text  |b txt  |2 rdacontent 
337 |a computer  |b c  |2 rdamedia 
338 |a online resource  |b cr  |2 rdacarrier 
490 1 |a Advances in project management 
504 |a Includes bibliographical references (pages 103-105) and index. 
505 0 |a Introducing a customer-centric process -- Why customers count -- Why collaborative project management is not enough -- Measuring project performance -- Customer centricity in practice: a case study -- Customer centricity in a project environment -- Refining your customer-centric approach -- Implementing exceed -- Moving forward with customer-centric project management. 
588 0 |a Print version record. 
520 |a There has been a sea-change in the focus of organizations - whether private or public - away from a traditional product- or service-centricity towards customer-centricity and projects are just as much a part of that change. Projects must deliver value; projects must involve stakeholders, and Elizabeth Harrin and Phil Peplow demonstrate convincingly that stakeholders are the ones who get to decide what 'value' actually means. Customer-Centric Project Management is a short guide explaining what customer-centricity means in terms of how you work and its importance for project performance; using tools and processes to guide customer-centric thinking will help you see the results of engagement and demonstrate how things can improve, even on difficult projects. The text provides a straightforward implementation guide to moving your own business to a customer-centric way of working, using a model called Exceed and provides some guidance for ensuring that customer-centricity is sustainable and supported in the organization. This is a practical, rigorous and well-researched text. It draws on established models and uses the example of project implementation in a healthcare environment to demonstrate the impact of this significant way of thinking about value. The authors can't guarantee that the Exceed process will radically improve project success rates, and no process can. Adopting a customer-centric mindset and using the Exceed process to measure and monitor customer satisfaction will, however, help you move towards working with happier, more engaged stakeholders. 
590 |a eBooks on EBSCOhost  |b EBSCO eBook Subscription Academic Collection - Worldwide 
650 0 |a Project management. 
650 0 |a Customer relations. 
650 6 |a Gestion de projet. 
650 7 |a BUSINESS & ECONOMICS  |x Project Management.  |2 bisacsh 
650 7 |a TECHNOLOGY & ENGINEERING  |x Project Management.  |2 bisacsh 
650 7 |a Customer relations  |2 fast 
650 7 |a Project management  |2 fast 
700 1 |a Peplow, Phil. 
776 0 8 |i Print version:  |a Harrin, Elizabeth.  |t Customer-centric project management.  |d Farnham, Surrey, England ; Burlington, VT : Gower, ©2012  |z 9781409443124  |w (DLC) 2012018935  |w (OCoLC)793497205 
830 0 |a Advances in project management. 
856 4 0 |u https://ebsco.uam.elogim.com/login.aspx?direct=true&scope=site&db=nlebk&AN=478151  |z Texto completo 
938 |a Askews and Holts Library Services  |b ASKH  |n AH24419390 
938 |a Askews and Holts Library Services  |b ASKH  |n AH33526377 
938 |a Askews and Holts Library Services  |b ASKH  |n AH32539051 
938 |a Coutts Information Services  |b COUT  |n 24018335 
938 |a ebrary  |b EBRY  |n ebr10590615 
938 |a EBSCOhost  |b EBSC  |n 478151 
938 |a ProQuest MyiLibrary Digital eBook Collection  |b IDEB  |n cis37730090 
938 |a ProQuest MyiLibrary Digital eBook Collection  |b IDEB  |n 388499 
938 |a YBP Library Services  |b YANK  |n 14932238 
938 |a YBP Library Services  |b YANK  |n 9594407 
994 |a 92  |b IZTAP 

Ejemplares similares