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Effective multi-unit leadership : local leadership in multi-site situations /
Land-based multi-unit service enterprises face significant economic disruption at the present time. A pivotal actor in these organisations is the Multi-Unit Leader (MUL) - otherwise known as District, Area or Regional Manager. Given inherent challenges and their complex positional space, how do effe...
| Clasificación: | Libro Electrónico |
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| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Farnham, Surrey, England : Burlington, VT :
Gower ; Ashgate,
©2012.
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| Temas: | |
| Acceso en línea: | Texto completo |
| Sumario: | Land-based multi-unit service enterprises face significant economic disruption at the present time. A pivotal actor in these organisations is the Multi-Unit Leader (MUL) - otherwise known as District, Area or Regional Manager. Given inherent challenges and their complex positional space, how do effective MULs optimise performance? In his book, Effective Multi-Unit Leadership - full of up-to-date case studies - Chris Edger advances an Integrated Model of MUL that elucidates how key activities (sales-led service, systems and standards - 3Ss) are driven through behavioural practices (commitment, |
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| Descripción Física: | 1 online resource (xxii, 304 pages) : illustrations |
| Bibliografía: | Includes bibliographical references (pages 269-289) and index. |
| ISBN: | 9781409424338 1409424332 |