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Exits, Voices and Social Investment : Citizens' Reaction to Public Services.
Examines how people's investment or stake in their communities affects the provision of public services.
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Otros Autores: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Cambridge :
Cambridge University Press,
2012.
|
| Colección: | Theories of institutional design.
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| Temas: | |
| Acceso en línea: | Texto completo |
MARC
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| 100 | 1 | |a Dowding, Keith. | |
| 245 | 1 | 0 | |a Exits, Voices and Social Investment : |b Citizens' Reaction to Public Services. |
| 260 | |a Cambridge : |b Cambridge University Press, |c 2012. | ||
| 300 | |a 1 online resource (208 pages) | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 490 | 1 | |a Theories of Institutional Design | |
| 505 | 0 | |a Cover; EXITS, VOICES AND SOCIAL INVESTMENT; Series; Title; Copyright; Contents; Figures; Tables; Preface and acknowledgements; 1: Hirschman's original idea; New-formula Coca-Cola; Exit, voice and loyalty; Hirschman's puzzle; Elements of the three elements; Exit; Voice; Loyalty; The EVL mix; Criticisms and extensions of the EVL framework; Collective action problems; Product 'quality'; Loyalty as an 'equation filler'; Conclusions; 2: Exits, voices and the object of loyalty; Introduction; Hirschman's framework; Formalizing Hirschman; Choice and voice; Three exits; Tiebout exit; Three voices. | |
| 505 | 8 | |a SatisfactionLoyalty; Conclusions; 3: Exit, voice, loyalty and neglect; Introduction; Hirschman in the urban context; Exit, voice, loyalty and neglect; Active and passive; constructive and destructive; Use of EVLN; EVLN and citizen satisfaction with services; Loyalty: attitude or behaviour?; Conclusions; 4: The structure of UK public services and some simple relationships; Introduction; The nature of the data; The structure of services in the UK; Understanding the data; Describing exit and voice; The dimensions of exit and voice; Comparing combinations of voice and exit. | |
| 505 | 8 | |a Some simple relationshipsIndividual voice (for any service) will increase as dissatisfaction increases (for that service); Collective voice may show any relationship to general levels of satisfaction; Each type of exit will increase with dissatisfaction.; Summing up on satisfaction; Social class and voice; Conclusions; 5: Evidence of the major EVL relationships; Introduction; The exit-voice trade-off; The effects of loyalty; Voice, satisfaction and exit; Individual voice and exit; Responses to individual voice; Collective voice and exit; Locked in. | |
| 505 | 8 | |a Effects of loyalty on the exit-voice trade-offLoyalty and geographical exit; Loyalty and private exit; Loyalty and voice; Exit, voice and loyalty; Conclusions; 6: Exit, voice and welfare; Applying Hirschman; The costs of exit opportunities; The benefits of loyalty; Exit, voice and welfare; Appendix A: Summary of the empirical literature testing EVL; Employer-employee relationships; Consumers and producers; Social relationships; Comparative politics; Summing up; Appendix B: Note on statistical methods; Appendix C: The survey instrument; Bibliography; Index. | |
| 520 | |a Examines how people's investment or stake in their communities affects the provision of public services. | ||
| 588 | 0 | |a Print version record. | |
| 504 | |a Includes bibliographical references and index. | ||
| 590 | |a eBooks on EBSCOhost |b EBSCO eBook Subscription Academic Collection - Worldwide | ||
| 650 | 0 | |a Human services. | |
| 650 | 0 | |a Consumer satisfaction. | |
| 650 | 0 | |a Public welfare administration. | |
| 650 | 0 | |a Total quality management in human services. | |
| 650 | 0 | |a Social service |x Societies, etc. | |
| 650 | 6 | |a Services sociaux. | |
| 650 | 6 | |a Consommateurs |x Satisfaction. | |
| 650 | 6 | |a Aide sociale |x Administration. | |
| 650 | 6 | |a Qualité totale dans l'administration des services sociaux. | |
| 650 | 7 | |a social services. |2 aat | |
| 650 | 7 | |a POLITICAL SCIENCE |x Public Policy |x Social Services & Welfare. |2 bisacsh | |
| 650 | 7 | |a SOCIAL SCIENCE |x Human Services. |2 bisacsh | |
| 650 | 7 | |a Social service |x Societies, etc. |2 fast | |
| 650 | 7 | |a Consumer satisfaction |2 fast | |
| 650 | 7 | |a Human services |2 fast | |
| 650 | 7 | |a Public welfare administration |2 fast | |
| 650 | 7 | |a Total quality management in human services |2 fast | |
| 651 | 7 | |a Großbritannien |2 gnd | |
| 700 | 1 | |a John, Peter. | |
| 776 | 0 | 8 | |i Print version: |a Dowding, Keith. |t Exits, Voices and Social Investment : Citizens' Reaction to Public Services. |d Cambridge : Cambridge University Press, ©2012 |z 9781107022423 |
| 830 | 0 | |a Theories of institutional design. | |
| 856 | 4 | 0 | |u https://ebsco.uam.elogim.com/login.aspx?direct=true&scope=site&db=nlebk&AN=443675 |z Texto completo |
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