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Mediation skills and strategies : a practical guide /
Mediation is a process that can be used to resolve conflict in many different dispute contexts. This book focuses on the essential skills and strategies needed by any mediator to be successful in their work. Tony Whatling draws on his extensive experience in the field of mediation to explain the ran...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
London :
Jessica Kingsley Publishers,
2012.
|
| Temas: | |
| Acceso en línea: | Texto completo |
MARC
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| 003 | OCoLC | ||
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| 100 | 1 | |a Whatling, Tony, |d 1939- | |
| 245 | 1 | 0 | |a Mediation skills and strategies : |b a practical guide / |c Tony Whatling ; foreword by Mohamed M. Keshavjee. |
| 260 | |a London : |b Jessica Kingsley Publishers, |c 2012. | ||
| 300 | |a 1 online resource (175 pages) | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 505 | 0 | |a Mediation, process and practice -- Language and diversity -- Listening skills -- Questioning skills -- Summarising and reflecting skills -- Some more advanced level strategies -- Managing high conflict and emotion -- Responding to difficult questions and behaviour. | |
| 520 | |a Mediation is a process that can be used to resolve conflict in many different dispute contexts. This book focuses on the essential skills and strategies needed by any mediator to be successful in their work. Tony Whatling draws on his extensive experience in the field of mediation to explain the range of skills and strategies that are commonly used, as well as why you would use different skills and when they are best employed. The author shows how, by adopting these techniques, a mediator can manage challenging conflicts. It features the use of questioning skills and how they can be used effec. | ||
| 504 | |a Includes bibliographical references and index. | ||
| 588 | 0 | |a Print version record. | |
| 590 | |a eBooks on EBSCOhost |b EBSCO eBook Subscription Academic Collection - Worldwide | ||
| 650 | 0 | |a Mediation |x Psychological aspects. | |
| 650 | 0 | |a Conflict management. | |
| 650 | 6 | |a Médiation |x Aspect psychologique. | |
| 650 | 6 | |a Gestion des conflits. | |
| 650 | 7 | |a Counselling & Advice Services. |2 bicssc | |
| 650 | 7 | |a BODY, MIND & SPIRIT |x Meditation. |2 bisacsh | |
| 650 | 7 | |a SELF-HELP |x Meditations. |2 bisacsh | |
| 650 | 7 | |a Conflict management |2 fast | |
| 650 | 7 | |a Mediation |x Psychological aspects |2 fast | |
| 776 | 0 | 8 | |i Print version: |a Whatling, Tony. |t Mediation Skills and Strategies : A Practical Guide. |d London : Jessica Kingsley Publishers, ©2012 |z 9781849052993 |
| 856 | 4 | 0 | |u https://ebsco.uam.elogim.com/login.aspx?direct=true&scope=site&db=nlebk&AN=476325 |z Texto completo |
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