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Contextual design : defining customer-centered systems /

This book introduces a customer-centered approach to business by showing how data gathered from people while they work can drive the definition of a product or process while supporting the needs of teams and their organizations. This is a practical, hands-on guide for anyone trying to design systems...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Beyer, Hugh
Otros Autores: Holtzblatt, Karen
Formato: Electrónico eBook
Idioma:Inglés
Publicado: San Francisco, Calif. : Morgan Kaufmann, ©1998.
Colección:Interactive Technologies.
Temas:
Acceso en línea:Texto completo

MARC

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245 1 0 |a Contextual design :  |b defining customer-centered systems /  |c Hugh Beyer, Karen Holtzblatt. 
260 |a San Francisco, Calif. :  |b Morgan Kaufmann,  |c ©1998. 
300 |a 1 online resource (xxiii, 472 pages) :  |b illustrations, portrait 
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490 1 |a Interactive Technologies 
504 |a Includes bibliographical references (pages 449-457) and index. 
505 0 |a pt. 1. Understanding the customer -- pt. 2. Seeing work -- pt. 3. Seeing across customers -- pt. 4. Innovation from data -- pt. 5. System design -- pt. 6. Prototyping. 
520 |a This book introduces a customer-centered approach to business by showing how data gathered from people while they work can drive the definition of a product or process while supporting the needs of teams and their organizations. This is a practical, hands-on guide for anyone trying to design systems that reflect the way customers want to do their work. The authors developed Contextual Design, the method discussed here, through their work with teams struggling to design products and internal systems. In this book, you'll find the underlying principles of the method and how to apply them to diff. 
546 |a English. 
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650 0 |a System analysis. 
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650 6 |a Conception de systèmes. 
650 6 |a Analyse de systèmes. 
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650 7 |a Mensch-Maschine-Kommunikation  |2 gnd 
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650 1 7 |a Systeemanalyse.  |2 gtt 
700 1 |a Holtzblatt, Karen. 
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