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Contextual design : defining customer-centered systems /
This book introduces a customer-centered approach to business by showing how data gathered from people while they work can drive the definition of a product or process while supporting the needs of teams and their organizations. This is a practical, hands-on guide for anyone trying to design systems...
| Clasificación: | Libro Electrónico |
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| Autor principal: | |
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| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
San Francisco, Calif. :
Morgan Kaufmann,
©1998.
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| Colección: | Interactive Technologies.
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| Temas: | |
| Acceso en línea: | Texto completo |
| Sumario: | This book introduces a customer-centered approach to business by showing how data gathered from people while they work can drive the definition of a product or process while supporting the needs of teams and their organizations. This is a practical, hands-on guide for anyone trying to design systems that reflect the way customers want to do their work. The authors developed Contextual Design, the method discussed here, through their work with teams struggling to design products and internal systems. In this book, you'll find the underlying principles of the method and how to apply them to diff. |
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| Descripción Física: | 1 online resource (xxiii, 472 pages) : illustrations, portrait |
| Bibliografía: | Includes bibliographical references (pages 449-457) and index. |
| ISBN: | 9780080503042 0080503047 1280582596 9781280582592 9786613612373 6613612375 |