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Measuring the performance of public services : principles and practice /
"Measuring the performance of public agencies and programmes is essential to ensure that citizens enjoy quality services and that governments can be sure that taxpayers receive value for money. As such, good performance measurement is a crucial component of improvement and planning, monitoring...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Cambridge ; New York :
Cambridge University Press,
2012.
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| Temas: | |
| Acceso en línea: | Texto completo |
MARC
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| 100 | 1 | |a Pidd, Michael. | |
| 245 | 1 | 0 | |a Measuring the performance of public services : |b principles and practice / |c Michael Pidd. |
| 264 | 1 | |a Cambridge ; |a New York : |b Cambridge University Press, |c 2012. | |
| 264 | 4 | |c ©2012 | |
| 300 | |a 1 online resource (xv, 316 pages) : |b illustrations | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 504 | |a Includes bibliographical references and index. | ||
| 505 | 0 | |a Preface -- Measuring public sector performance -- Why measure, what to measure and what can go wrong -- Measurement for improvement and planning -- Measurement for monitoring and control -- Measurement for comparison -- Measurement for accountability -- Measuring performance through time -- Scorecards and multidimensional indicators -- Composite indicators -- League tables and ranking -- Data envelopment analysis. | |
| 520 | |a "Measuring the performance of public agencies and programmes is essential to ensure that citizens enjoy quality services and that governments can be sure that taxpayers receive value for money. As such, good performance measurement is a crucial component of improvement and planning, monitoring and control, comparison and benchmarking and also ensures democratic accountability. This book shows how the principles, uses and practice of performance measurement for public services differ from those in for-profit organisations, being based on the need to add public value rather than profit. It describes methods and approaches for measuring performance through time, for constructing and using scorecards, composite indicators, the use of league tables and rankings and argues that data-envelopment analysis is a useful tool when thinking about performance. This demonstrates the importance of allowing for the multidimensional nature of performance, as well as the need to base measurement on a sound technical footing"-- |c Provided by publisher. | ||
| 588 | 0 | |a Online resource; title from digital title page (viewed on October 25, 2019). | |
| 590 | |a eBooks on EBSCOhost |b EBSCO eBook Subscription Academic Collection - Worldwide | ||
| 650 | 0 | |a Public administration |x Management. | |
| 650 | 0 | |a Public administration |x Management |x Evaluation. | |
| 650 | 0 | |a Public administration |x Evaluation. | |
| 650 | 6 | |a Administration publique (Science) |x Gestion. | |
| 650 | 6 | |a Administration publique (Science) |x Gestion |x Évaluation. | |
| 650 | 6 | |a Administration publique (Science) |x Évaluation. | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Organizational Behavior. |2 bisacsh | |
| 650 | 7 | |a POLITICAL SCIENCE |x Public Affairs & Administration. |2 bisacsh | |
| 650 | 7 | |a Public administration |x Evaluation. |2 fast |0 (OCoLC)fst01082002 | |
| 650 | 7 | |a Public administration |x Management. |2 fast |0 (OCoLC)fst01082012 | |
| 776 | 0 | 8 | |i Print version: |a Pidd, Michael. |t Measuring the Performance of Public Services : Principles and Practice. |d Cambridge : Cambridge University Press, ©2012 |z 9781107004658 |
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