Connecting with clients : practical communication for 10 common situations /

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Durrance, Dana
Autor Corporativo: American Animal Hospital Association
Otros Autores: Lagoni, Laurel
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Lakewood, Colo. : American Animal Hospital Association Press, ©2009.
Edición:2nd ed.
Temas:
Veterinary medicine.
Veterinarian and client.
Interpersonal communication.
Pet owners > Psychology.
Medical personnel and patient.
Communication.
Misinformation.
Professional-Patient Relations
Veterinary Medicine > methods
Animal Technicians > psychology
Human-Animal Bond
Communication
Veterinarians > psychology
Veterinary Medicine
Médecine vétérinaire.
Communication interpersonnelle.
Relations personnel médical-patient.
Information.
Mésinformation.
veterinary medicine.
communication functions.
communication (function)
MEDICAL > Veterinary Medicine > Food Animal.
MEDICAL > Veterinary Medicine > Small Animal.
Medical personnel and patient
Interpersonal communication
Pet owners > Psychology
Veterinarian and client
Veterinary medicine
Acceso en línea:Texto completo
Tabla de Contenidos:
  • How to use this book
  • Veterinary communication
  • Communication protocols and clinical communication skills
  • Communication protocols
  • Clinical communication skills
  • Nonverbal communication skills
  • Verbal communication skills
  • A note about email and telephone conversations
  • Common situations
  • Dealing with emergencies
  • Dealing with financial constraints
  • Dealing with mistakes, accidents, or unexpected outcomes
  • Dealing with angry clients
  • Dealing with complaining clients
  • Dealing with anxious clients
  • Dealing with indecisive clients
  • Working with children
  • Dealing with euthanasia appointments
  • Dealing with grieving clients.

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