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00000cam a2200000 a 4500 |
| 001 |
EBSCO_ocn750175178 |
| 003 |
OCoLC |
| 005 |
20231017213018.0 |
| 006 |
m o d |
| 007 |
cr cnu---unuuu |
| 008 |
110907s2009 xxua ob 000 0 eng d |
| 040 |
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|a N$T
|b eng
|e pn
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|d OCLCQ
|d UMI
|d OCLCQ
|d OCLCF
|d NLGGC
|d ALSTP
|d OCLCQ
|d YDXCP
|d OCLCQ
|d AGLDB
|d VNS
|d OCLCQ
|d VTS
|d WYU
|d M8D
|d OCLCQ
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|d INARC
|d OCLCO
|d OCLCQ
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| 019 |
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|a 759497759
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|a 9781426030994
|q (electronic bk.)
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|a 1426030991
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|z (OCoLC)759497759
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|a CL0500000116
|b Safari Books Online
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|b .M666 2009eb
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| 049 |
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|a UAMI
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| 100 |
1 |
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|a Morgan, Rebecca L.
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| 245 |
1 |
0 |
|a Calming upset customers :
|b stay in control-- in any situation /
|c Rebecca L. Morgan.
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| 250 |
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|a 4th ed.
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| 260 |
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|a [United States] :
|b Axzo Press,
|c ©2009.
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| 300 |
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|a 1 online resource (ii, 86 pages) :
|b illustrations
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| 336 |
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|a text
|b txt
|2 rdacontent
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| 337 |
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|a computer
|b c
|2 rdamedia
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| 338 |
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|a online resource
|b cr
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1 |
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|a A fifty-minute series book
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| 500 |
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|a "A Crisp fifty-minute series book."
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| 504 |
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|a Includes bibliographical references (page 86).
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| 588 |
0 |
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|a Print version record.
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| 505 |
0 |
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|a The importance of calming upset customers -- Why customers get upset -- Preventing behaviors that irritate others -- Practicing behaviors that calm customers -- Tips for managers.
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| 590 |
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|a eBooks on EBSCOhost
|b EBSCO eBook Subscription Academic Collection - Worldwide
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| 650 |
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|a Customer services.
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| 650 |
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|a Consumer complaints.
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| 650 |
|
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|a Service à la clientèle.
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| 650 |
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|a Consommateurs
|x Plaintes.
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| 650 |
|
7 |
|a BUSINESS & ECONOMICS
|x Customer Relations.
|2 bisacsh
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| 650 |
|
7 |
|a Consumer complaints.
|2 fast
|0 (OCoLC)fst00876254
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| 650 |
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7 |
|a Customer services.
|2 fast
|0 (OCoLC)fst00885545
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| 776 |
0 |
8 |
|i Print version:
|a Morgan, Rebecca L.
|t Calming upset customers.
|b 4th ed.
|d [United States] : Axzo Press, ©2009
|z 9781426018343
|w (OCoLC)468969942
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| 830 |
|
0 |
|a Fifty-Minute series.
|
| 856 |
4 |
0 |
|u https://ebsco.uam.elogim.com/login.aspx?direct=true&scope=site&db=nlebk&AN=383331
|z Texto completo
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| 938 |
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|a Internet Archive
|b INAR
|n calmingupsetcust0000morg
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|a Alexander Street
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|a EBSCOhost
|b EBSC
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|a YBP Library Services
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|a 92
|b IZTAP
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