Quality customer service : satisfy customers--it's everybody's job /

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Martin, William B.
Formato: Electrónico eBook
Idioma:Inglés
Publicado: [Rochester, N.Y.] : Axzo Press, ©2009.
Edición:5th ed.
Colección:Fifty-Minute series.
Temas:
Customer services > Programmed instruction.
Customer relations > Programmed instruction.
Service à la clientèle > Enseignement programmé.
BUSINESS & ECONOMICS > Customer Relations.
Customer relations.
Customer services.
Programmed instructional materials.
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Winning with the customer
  • Showing a positive attitude
  • Identifying customer needs
  • Providing for the needs of your customers
  • Making sure your customers return.

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