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| LEADER |
00000cam a2200000 a 4500 |
| 001 |
EBSCO_ocn750174673 |
| 003 |
OCoLC |
| 005 |
20231017213018.0 |
| 006 |
m o d |
| 007 |
cr cnu---unuuu |
| 008 |
110907s2009 nyua obp 000 0 eng d |
| 040 |
|
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|a N$T
|b eng
|e pn
|c N$T
|d OCLCQ
|d UMI
|d OCLCQ
|d YDXCP
|d OCLCF
|d NLGGC
|d ALSTP
|d OCL
|d OCLCQ
|d AGLDB
|d VNS
|d OCLCQ
|d VTS
|d WYU
|d M8D
|d OCLCQ
|d OCLCO
|d OCLCQ
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| 019 |
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|a 759497756
|a 898075870
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| 020 |
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|a 9781426031199
|q (electronic bk.)
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| 020 |
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|a 142603119X
|q (electronic bk.)
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| 020 |
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|z 9781426018336
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| 020 |
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|z 1426018339
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| 029 |
1 |
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|a DEBBG
|b BV042959078
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| 029 |
1 |
|
|a DEBSZ
|b 421558814
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| 029 |
1 |
|
|a GBVCP
|b 803635079
|
| 035 |
|
|
|a (OCoLC)750174673
|z (OCoLC)759497756
|z (OCoLC)898075870
|
| 037 |
|
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|a CL0500000116
|b Safari Books Online
|
| 050 |
|
4 |
|a HF5415.5
|b .M17 2009eb
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| 072 |
|
7 |
|a BUS
|x 018000
|2 bisacsh
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| 082 |
0 |
4 |
|a 658.8/12
|2 22
|
| 049 |
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|a UAMI
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| 100 |
1 |
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|a Martin, William B.
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| 245 |
1 |
0 |
|a Quality customer service :
|b satisfy customers--it's everybody's job /
|c William B. Martin.
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| 250 |
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|a 5th ed.
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| 260 |
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|a [Rochester, N.Y.] :
|b Axzo Press,
|c ©2009.
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| 300 |
|
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|a 1 online resource (ii, 104 pages) :
|b illustrations
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| 336 |
|
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|a text
|b txt
|2 rdacontent
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| 337 |
|
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|a computer
|b c
|2 rdamedia
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| 338 |
|
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|a online resource
|b cr
|2 rdacarrier
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| 490 |
1 |
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|a Crisp fifty-minute series book
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| 504 |
|
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|a Includes bibliographical references (page 104).
|
| 588 |
0 |
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|a Print version record.
|
| 505 |
0 |
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|a Winning with the customer -- Showing a positive attitude -- Identifying customer needs -- Providing for the needs of your customers -- Making sure your customers return.
|
| 546 |
|
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|a In English.
|
| 590 |
|
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|a eBooks on EBSCOhost
|b EBSCO eBook Subscription Academic Collection - Worldwide
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| 650 |
|
0 |
|a Customer services
|v Programmed instruction.
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| 650 |
|
0 |
|a Customer relations
|v Programmed instruction.
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| 650 |
|
6 |
|a Service à la clientèle
|v Enseignement programmé.
|
| 650 |
|
7 |
|a BUSINESS & ECONOMICS
|x Customer Relations.
|2 bisacsh
|
| 650 |
|
7 |
|a Customer relations.
|2 fast
|0 (OCoLC)fst00885533
|
| 650 |
|
7 |
|a Customer services.
|2 fast
|0 (OCoLC)fst00885545
|
| 655 |
|
7 |
|a Programmed instructional materials.
|2 fast
|0 (OCoLC)fst01423785
|
| 776 |
0 |
8 |
|i Print version:
|a Martin, William B.
|t Quality customer service.
|b 5th ed.
|d [Rochester, N.Y.] : Axzo Press, ©2009
|z 9781426018336
|w (OCoLC)468969955
|
| 830 |
|
0 |
|a Fifty-Minute series.
|
| 856 |
4 |
0 |
|u https://ebsco.uam.elogim.com/login.aspx?direct=true&scope=site&db=nlebk&AN=383350
|z Texto completo
|
| 938 |
|
|
|a Alexander Street
|b ALSP
|n ASP2447636/bizp
|
| 938 |
|
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|a EBSCOhost
|b EBSC
|n 383350
|
| 938 |
|
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|a YBP Library Services
|b YANK
|n 7161489
|
| 994 |
|
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|a 92
|b IZTAP
|
