Making work visible : ethnographically grounded case studies of work practice /

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"In the 1970s, Xerox pioneered the involvement of social science researchers in technology design and in developing better ways of working. The Xerox legacy is a hybrid methodology that combines an ethnographic interest in direct observation in settings of interest with an ethnomethodological c...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Otros Autores: Szymanski, Margaret H., Whalen, Jack, 1949-
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Cambridge ; New York : Cambridge University Press, 2011.
Colección:Learning in doing.
Temas:
Xerox Corporation > Management.
Xerox Corporation > Employees.
Xerox Corporation.
Xerox Corporation
Organizational learning > Case studies.
Knowledge management > Case studies.
Human engineering > Case studies.
Work > Social aspects > Case studies.
Apprentissage organisationnel > Études de cas.
Gestion des connaissances > Études de cas.
Ergonomie > Études de cas.
Travail > Aspect social > Études de cas.
SOCIAL SCIENCE > Sociology > General.
BUSINESS & ECONOMICS > Labor.
POLITICAL SCIENCE > Labor & Industrial Relations.
Employees.
Human engineering.
Knowledge management.
Management.
Organizational learning.
Work > Social aspects.
Arbeitsorganisation
Case studies.
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Work practice and technology : a retrospective / Lucy Suchman
  • Engineering investigations : what is made visible in making work visible? / Wes Sharrock, Graham Button
  • Uncovering the unremarkable / Peter Tolmie
  • Work practices to understand the implications of nascent technology / Francoise Brun-Cottan, Patricia Wall
  • Tokyo to go : using field studies to inform the design of a mobile leisure guide for Japanese youth / Diane J. Schiano, Victoria Bellotti
  • Exploring documents and the future of work / Jennifer Watts-Perotti, Mary Ann Sprague, Patricia Wall, Catherine McCorkindale, Lisa Purvis, Gabriele McLaughlin
  • New ways of working: the implications of work practice transitions / Mary Ann Sprague, Nathaniel Martin, Johannes A. Koomen
  • Behind the scenes: the business side of medical records / Nathaniel Martin, Patricia Wall
  • Seeing the right colour: technical and practical solutions to the problem of accurate colour reproduction in the digital print industry / Tommaso Colombino, David Martin, Jacki O'Neill, Mary Ann Sprague, Jennifer Watts-Perotti, Jutta Willamowski, Frederic Roulland, Antonietta Grasso
  • Integrated customer service : re-inventing a workscape / Jack Whalen, Marilyn Whalen
  • Interactions at a reprographics store / Erik Vinkhuyzen
  • Ethnography-inspired technology for remote help-giving / Jacki O'Neill, Peter Tolmie, Stefania Castellani, Antonietta Grasso, Frederic Roulland
  • Sign of the times at the department store: replacing paper with electronic signs / Johannes A. Koomen
  • Communal knowledge sharing: the EUREKA story / Jack Whalen, Daniel G. Bobrow
  • Designing document solutions for airline maintenance advisories / Patricia Wall, Johannes A. Koomen
  • Transforming information system design: enabling users to design / Yutaka Yamauchi
  • Rethinking how projects are managed: meeting communication across the organizational hierarchy / Erik Vinkhuyzen, Nozomi Ikeya
  • Fujitsu learned ethnography from PARC: establishing the social science center / Koji Kishimoto, with a preface by Jack Whalen
  • The work practice center of excellence / Luke Plurkowski, Margaret H. Szymanski, Patricia Wall, Johannes A. Koomen
  • Transferring ethnographic competence : personal reflections on the past and future of work practice analysis / Brigitte Jordan.

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