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Making work visible : ethnographically grounded case studies of work practice /
"In the 1970s, Xerox pioneered the involvement of social science researchers in technology design and in developing better ways of working. The Xerox legacy is a hybrid methodology that combines an ethnographic interest in direct observation in settings of interest with an ethnomethodological c...
| Clasificación: | Libro Electrónico |
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| Otros Autores: | , |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Cambridge ; New York :
Cambridge University Press,
2011.
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| Colección: | Learning in doing.
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| Temas: | |
| Acceso en línea: | Texto completo |
| Sumario: | "In the 1970s, Xerox pioneered the involvement of social science researchers in technology design and in developing better ways of working. The Xerox legacy is a hybrid methodology that combines an ethnographic interest in direct observation in settings of interest with an ethnomethodological concern to make the study of interactional work an empirical, investigatory matter. This edited volume is an overview of Xerox's social science tradition. It uses detailed case studies that show how the client engagement was conducted over time and how the findings were consequential for business impact. Case studies in retail, production, office, and home settings cover four topics: practices around documents, the customer front, learning and knowledge-sharing, and competency transfer. The impetus for this book was a 2003 Xerox initiative to transfer knowledge about how to conduct ethnographically grounded work-practice studies to its consultants so that they may generate the kinds of knowledge generated by the researchers themselves"-- |
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| Descripción Física: | 1 online resource (xxvii, 374 pages) : illustrations |
| Bibliografía: | Includes bibliographical references (pages 359-371) and index. |
| ISBN: | 9781139077743 1139077740 9781139080033 1139080032 9780511921360 0511921365 9781139069724 1139069721 1139063219 9781139063210 1107213762 9781107213760 1283112418 9781283112413 9786613112415 6613112410 1139075489 9781139075480 1139082302 9781139082303 |