The librarian as information consultant : transforming reference for the Information Age /

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Murphy innovatively rethinks the philosophy behind current library reference services in this thought-provoking book.

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Murphy, Sarah Anne
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Chicago : American Library Association, 2011, ©2011.
Temas:
Reference services (Libraries) > Forecasting.
Reference services (Libraries) > Management.
Information consultants.
Reference librarians > Effect of technological innovations on.
Library consultants.
Bibliothèques > Services de référence > Prévision.
Bibliothèques > Services de référence > Gestion.
Bibliothécaires-conseils.
Bibliothécaires de référence > Effets des innovations sur.
LANGUAGE ARTS & DISCIPLINES > Library & Information Science > General.
Informatiespecialisten.
Informatievoorziening.
Consultatie.
Reference.
Bibliotheekdiensten.
Acceso en línea:Texto completo
Tabla de Contenidos:
  • The library and information consultant
  • Strategies for building and maintaining consumer relationships
  • Marketing the library and information consultant's services : creating a sophisticated brand
  • The business of consulting : managing employee service roles and consumer demand
  • Developing the infrastructure and culture for continuous quality improvement.

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