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Connecting knowledge and performance in public services : from knowing to doing /
"The performance of public services is now more closely scrutinised than ever before. Every teacher, doctor, social worker or probation officer knows that behind them stands a restless army of overseers, equipped with a panoply of league tables, star ratings, user opinion surveys, performance i...
| Clasificación: | Libro Electrónico |
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| Otros Autores: | , , |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Cambridge ; New York :
Cambridge University Press,
2010.
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| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- Introduction : Knowledge and performance : theory and practice / Kieran Walshe, Gill Harvey, Pauline Jas
- Knowledge from inspection : external oversight and information to improve performance / Steve Martin
- How is information used to improve public performance? : exploring the dynamics of performance information / Steven Van de Walle, Wouter Van Dooren
- Citizens, users or consumers : the voice of the public and its influence on improving performance / Ian Greener
- Competition and choice : the place of markets in connecting information and performance improvement / Carol Propper, Deborah Wilson
- The role of corporate governance and boards in organisational performance / Naomi Chambers, Chris Cornforth
- Change at the top : connecting political and managerial transition with performance / George Boyne, Oliver James, Peter John, Nicolai Petrovsky
- The role of leadership in knowledge creation and transfer for organisational learning and improvement / Jean Hartley, Lyndsay Rashman
- Process improvement and lean thinking : using knowledge and information to improve performance / Zoe Radnor
- Using evidence : how social research could be better used to improve public service performance / Huw Davies, Sandra Nutley, Isabel Walter
- Absorptive capacity : how organisations assimilate and apply knowledge to improve performance / Gill Harvey, Pauline Jas, Kieran Walshe, Chris Skelcher
- Knowing through doing : unleashing latent dynamic capabilities in the public sector / Ann Casebeer, Trish Reay, James Dewald, Amy Pablo
- Conclusions : A puzzle, three pieces, many theories and a problem / Colin Talbot.