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Outcome-oriented public management : a responsibility-based approach to the new public management /
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Otros Autores: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés Alemán |
| Publicado: |
Charlotte, NC :
Information Age Pub.,
©2010.
|
| Colección: | Research in public management (Unnumbered)
|
| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- pt. I Introduction and Fundamentals
- 1. Public Administration and Outcome-Oriented Public Management
- Administration? or Management? or Both?
- Fundamentals
- The Functions of the State
- Public Administration
- The Implementing Arm of the State
- Crises in Public Administration
- A Way Out of the Crisis
- Public Governance
- New Public Management as a Reform Model
- Publications and Rhetoric about New Public Management
- Best-Practice Approaches
- Theoretically Conceptual Approaches
- The Analysis of Processual Elements
- The Interdisciplinary View of Reform
- Discuss
- Further Readings
- 2. Theoretical Foundations and Fundamental Premises of NPM
- The Theoretical Foundations of NPM
- Fundamental Premises
- An Optimistic View of Humanity
- The State and Administration are Necessary
- The Problems to be Solved in Administration are Efficiency and Effectiveness, not Legality or Legitimation.
- Rational Public Management is Possible
- Competition Results in More Efficiency and Effectiveness Than Planning and Control
- Politics and Administration are Able to Learn
- Discuss
- Further Readings
- pt. II Strategic Elements in the Concept of NPM
- 3. The Strategy of NPM
- The Vision of "Human Administration" and of the "State as a Service Provider"
- Processes and Actors: Normative-Strategic Management
- The Distribution of Competence between Politics and Administration in NPM
- Role Assignment According to Administrative Units
- The Essence: The Strategic Objectives of NPM
- Customer Orientation
- Outcome Orientation
- Quality Orientation
- Competition Orientation
- Discuss
- Further Readings
- pt. III Structural and Processual Elements in the Concept of OPM
- 4. The Decentralisation of the Management and Organisation Structure
- Hallmarks of the New Management and Organisation Structure.
- Political Leadership and Administrative Management
- Decentralised, Flat Organisation
- Separation of Funder, Buyer and Provider
- The Model of the Enabling Authority
- Interministerial and Multicorporate Functions
- Functions and Control Mechanisms of Interministerial Units
- Organisational Structure and Decentralised Responsibility for Resources
- Effects and Consequences of the New Management and Organisation Structure
- Discuss
- Further Readings
- 5.Organisation from the Points of View of Customers and Quality
- Coordination by Customers
- Coordination by Intermediaries
- One-Stop Concept
- Customer-Segment-Oriented Organisation
- Customer and Quality Orientation in the Life-Cycle of Output Production
- Discuss
- Further Readings
- 6. Outcome-Oriented Control through Performance Agreements
- The Control Process in OPM
- Value Planning
- Output Production
- Value Creation and Measurement
- The Three Levels of Control.
- The Executive's Priority Programme
- The Integrated Tasks and Finance Plan
- Annual Performance Budget
- Contract Management
- Divergences from Performance Agreements
- Qualifications Required for Contract Management
- Discuss
- Further Readings
- 7. The Reinforcement of Leadership Responsibility through One-Line Budgets and Management
- Demands Made on Financial Management
- The Internal Providers' One-Line Budgets
- Calculation of the Contract Amount
- Financial and Management Accounting
- Accountancy
- Accrual Accounting as the Basis
- Cost Accounting
- Internal Recoveries
- Accounting for Outputs
- Accounting for Outcomes
- Accounting for Impact
- Indices for Public Management
- Comprehensive Management Accounting
- Reporting in Cockpit Systems
- Discuss
- Further Readings
- 8.Competition and Market Mechanisms
- Competition in Public Administration
- Government Institutions as Market Participants.
- Competition Mechanisms in Public Administration
- Non-Market Competition
- Quasi-Market Competition
- Market Competition
- Public-Private Partnerships
- Performance Depth in the Public Sector
- Performance Depth Analysis
- Task Review and Relinquishment
- Discuss
- Further Readings
- 9. The Relationship between OPM and the Law
- Legal Systems
- The Functions and Configurations of Law
- Principles of Governance
- Requirements and Guidelines for Administrative Action
- Requirements Under Administrative Law
- Selected Issues and Fields of Tension
- Outcome and Output Orientation versus the Principle of Legality
- Decentralised Leadership Structures versus Organisation Law
- One-Line Budgeting versus Financial and Budget Law
- Discuss
- Further Readings
- pt. IV Capacities
- the Resources of OPM
- 10. Human Resources Capacity
- Personnel Policy
- OPM's Demands on Managerial Behaviour
- Leading through Target Agreements.
- Elements of Modern Personnel Management
- Staff Selection in OPM
- Performance Reviews in OPM
- Staff Reward in OPM
- Personnel and Organisation Development
- Discuss
- Further Readings
- 11. Technical Capacity: Information Technology
- Application Levels of Information Technology
- Target Groups and Interfaces
- Electronic Government
- Development of a Conceptual Frame for e-Government
- Obstacles in the Way of e-Government
- Data Protection
- Data Security
- Digital Divide
- Discuss
- Further Readings
- pt. V Cultural Aspects in the Concept of OPM
- 12. The Administrative Culture of OPM
- What is Administrative Culture?
- The Significance of Administrative Culture
- How Does OPM Change Administrative Culture?
- Little or No Awareness of Administrative Culture
- Customer Orientation was Enhanced
- Legality Does not Impose a Limit on Customer Orientation
- Bureaucrats do not Experience Themselves as Bureaucratic.
- The Middle Management is Ignored
- Political Culture
- Discuss
- Further Readings
- pt. VI Reflections on the Model
- 13. The Model of Outcome-Oriented Public Management under Scrutiny
- How Can the Implementation of OPM be Judged?
- Comparison with Other Reform Efforts
- NPM Put Up for Discussion
- Debating Point 1 Changes in the Personnel Situation
- Debating Point 2 The Haziness of the Term, "New Public Management"
- Debating Point 3 New Public Management Weakens the Working Order of the State
- Debating Point 4 New Public Management as a "One Size Fits All"
- Debating Point 5 New Public Management and Power
- Debating Point 6 The Technocracy of NPM
- Debating Point 7 Outcome Orientation and Outcome Measurement
- OPM's Dilemma of the Supervisors and the Supervised
- Discuss
- Further Readings.