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019 |a 697599876  |a 1154931284  |a 1156840888  |a 1162219809  |a 1241883749 
020 |a 9781617351822  |q (electronic bk.) 
020 |a 1617351822  |q (electronic bk.) 
020 |z 9781617351808  |q (pbk.) 
020 |z 9781617351815  |q (hardcover) 
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029 1 |a DEBSZ  |b 449699498 
035 |a (OCoLC)698587591  |z (OCoLC)697599876  |z (OCoLC)1154931284  |z (OCoLC)1156840888  |z (OCoLC)1162219809  |z (OCoLC)1241883749 
041 1 |a eng  |h ger 
050 4 |a JF1351  |b .S343 2010eb 
072 7 |a POL  |x 017000  |2 bisacsh 
082 0 4 |a 352.3/57  |2 22 
049 |a UAMI 
100 1 |a Schedler, Kuno. 
240 1 0 |a Wirkungsorientierte Verwaltungsführung.  |l English 
245 1 0 |a Outcome-oriented public management :  |b a responsibility-based approach to the new public management /  |c Kuno Schedler, Isabella Proeller. 
260 |a Charlotte, NC :  |b Information Age Pub.,  |c ©2010. 
300 |a 1 online resource (xiv, 254 pages) :  |b illustrations 
336 |a text  |b txt  |2 rdacontent 
337 |a computer  |b c  |2 rdamedia 
338 |a online resource  |b cr  |2 rdacarrier 
490 1 |a Research in public management 
504 |a Includes bibliographical references. 
588 0 |a Print version record. 
505 0 |a pt. I Introduction and Fundamentals -- 1. Public Administration and Outcome-Oriented Public Management -- Administration? or Management? or Both? -- Fundamentals -- The Functions of the State -- Public Administration -- The Implementing Arm of the State -- Crises in Public Administration -- A Way Out of the Crisis -- Public Governance -- New Public Management as a Reform Model -- Publications and Rhetoric about New Public Management -- Best-Practice Approaches -- Theoretically Conceptual Approaches -- The Analysis of Processual Elements -- The Interdisciplinary View of Reform -- Discuss -- Further Readings -- 2. Theoretical Foundations and Fundamental Premises of NPM -- The Theoretical Foundations of NPM -- Fundamental Premises -- An Optimistic View of Humanity -- The State and Administration are Necessary -- The Problems to be Solved in Administration are Efficiency and Effectiveness, not Legality or Legitimation. 
505 8 |a Rational Public Management is Possible -- Competition Results in More Efficiency and Effectiveness Than Planning and Control -- Politics and Administration are Able to Learn -- Discuss -- Further Readings -- pt. II Strategic Elements in the Concept of NPM -- 3. The Strategy of NPM -- The Vision of "Human Administration" and of the "State as a Service Provider" -- Processes and Actors: Normative-Strategic Management -- The Distribution of Competence between Politics and Administration in NPM -- Role Assignment According to Administrative Units -- The Essence: The Strategic Objectives of NPM -- Customer Orientation -- Outcome Orientation -- Quality Orientation -- Competition Orientation -- Discuss -- Further Readings -- pt. III Structural and Processual Elements in the Concept of OPM -- 4. The Decentralisation of the Management and Organisation Structure -- Hallmarks of the New Management and Organisation Structure. 
505 8 |a Political Leadership and Administrative Management -- Decentralised, Flat Organisation -- Separation of Funder, Buyer and Provider -- The Model of the Enabling Authority -- Interministerial and Multicorporate Functions -- Functions and Control Mechanisms of Interministerial Units -- Organisational Structure and Decentralised Responsibility for Resources -- Effects and Consequences of the New Management and Organisation Structure -- Discuss -- Further Readings -- 5.Organisation from the Points of View of Customers and Quality -- Coordination by Customers -- Coordination by Intermediaries -- One-Stop Concept -- Customer-Segment-Oriented Organisation -- Customer and Quality Orientation in the Life-Cycle of Output Production -- Discuss -- Further Readings -- 6. Outcome-Oriented Control through Performance Agreements -- The Control Process in OPM -- Value Planning -- Output Production -- Value Creation and Measurement -- The Three Levels of Control. 
505 8 |a The Executive's Priority Programme -- The Integrated Tasks and Finance Plan -- Annual Performance Budget -- Contract Management -- Divergences from Performance Agreements -- Qualifications Required for Contract Management -- Discuss -- Further Readings -- 7. The Reinforcement of Leadership Responsibility through One-Line Budgets and Management -- Demands Made on Financial Management -- The Internal Providers' One-Line Budgets -- Calculation of the Contract Amount -- Financial and Management Accounting -- Accountancy -- Accrual Accounting as the Basis -- Cost Accounting -- Internal Recoveries -- Accounting for Outputs -- Accounting for Outcomes -- Accounting for Impact -- Indices for Public Management -- Comprehensive Management Accounting -- Reporting in Cockpit Systems -- Discuss -- Further Readings -- 8.Competition and Market Mechanisms -- Competition in Public Administration -- Government Institutions as Market Participants. 
505 8 |a Competition Mechanisms in Public Administration -- Non-Market Competition -- Quasi-Market Competition -- Market Competition -- Public-Private Partnerships -- Performance Depth in the Public Sector -- Performance Depth Analysis -- Task Review and Relinquishment -- Discuss -- Further Readings -- 9. The Relationship between OPM and the Law -- Legal Systems -- The Functions and Configurations of Law -- Principles of Governance -- Requirements and Guidelines for Administrative Action -- Requirements Under Administrative Law -- Selected Issues and Fields of Tension -- Outcome and Output Orientation versus the Principle of Legality -- Decentralised Leadership Structures versus Organisation Law -- One-Line Budgeting versus Financial and Budget Law -- Discuss -- Further Readings -- pt. IV Capacities -- the Resources of OPM -- 10. Human Resources Capacity -- Personnel Policy -- OPM's Demands on Managerial Behaviour -- Leading through Target Agreements. 
505 8 |a Elements of Modern Personnel Management -- Staff Selection in OPM -- Performance Reviews in OPM -- Staff Reward in OPM -- Personnel and Organisation Development -- Discuss -- Further Readings -- 11. Technical Capacity: Information Technology -- Application Levels of Information Technology -- Target Groups and Interfaces -- Electronic Government -- Development of a Conceptual Frame for e-Government -- Obstacles in the Way of e-Government -- Data Protection -- Data Security -- Digital Divide -- Discuss -- Further Readings -- pt. V Cultural Aspects in the Concept of OPM -- 12. The Administrative Culture of OPM -- What is Administrative Culture? -- The Significance of Administrative Culture -- How Does OPM Change Administrative Culture? -- Little or No Awareness of Administrative Culture -- Customer Orientation was Enhanced -- Legality Does not Impose a Limit on Customer Orientation -- Bureaucrats do not Experience Themselves as Bureaucratic. 
505 8 |a The Middle Management is Ignored -- Political Culture -- Discuss -- Further Readings -- pt. VI Reflections on the Model -- 13. The Model of Outcome-Oriented Public Management under Scrutiny -- How Can the Implementation of OPM be Judged? -- Comparison with Other Reform Efforts -- NPM Put Up for Discussion -- Debating Point 1 Changes in the Personnel Situation -- Debating Point 2 The Haziness of the Term, "New Public Management" -- Debating Point 3 New Public Management Weakens the Working Order of the State -- Debating Point 4 New Public Management as a "One Size Fits All" -- Debating Point 5 New Public Management and Power -- Debating Point 6 The Technocracy of NPM -- Debating Point 7 Outcome Orientation and Outcome Measurement -- OPM's Dilemma of the Supervisors and the Supervised -- Discuss -- Further Readings. 
546 |a English. 
590 |a eBooks on EBSCOhost  |b EBSCO eBook Subscription Academic Collection - Worldwide 
650 0 |a Administrative agencies  |x Management  |x Evaluation. 
650 0 |a Public administration  |x Evaluation. 
650 0 |a Total quality management in government. 
650 6 |a Administration publique  |x Gestion  |x Évaluation. 
650 6 |a Administration publique (Science)  |x Évaluation. 
650 6 |a Qualité totale dans l'administration publique. 
650 7 |a POLITICAL SCIENCE  |x Public Affairs & Administration.  |2 bisacsh 
650 7 |a Administrative agencies  |x Management  |x Evaluation.  |2 fast  |0 (OCoLC)fst00796784 
650 7 |a Public administration  |x Evaluation.  |2 fast  |0 (OCoLC)fst01082002 
650 7 |a Total quality management in government.  |2 fast  |0 (OCoLC)fst01153035 
650 7 |a Verwaltungsreform  |2 gnd 
651 7 |a Deutschland  |2 gnd 
650 7 |a Government - General.  |2 hilcc 
650 7 |a Law, Politics & Government.  |2 hilcc 
650 7 |a Political Institutions & Public Administration - General.  |2 hilcc 
700 1 |a Proeller, Isabella. 
776 0 8 |i Print version:  |a Schedler, Kuno.  |s Wirkungsorientierte Verwaltungsführung. English.  |t Outcome-oriented public management.  |d Charlotte, NC : Information Age Pub., ©2010  |z 9781617351808  |w (DLC) 2010041401  |w (OCoLC)667213257 
830 0 |a Research in public management (Unnumbered) 
856 4 0 |u https://ebsco.uam.elogim.com/login.aspx?direct=true&scope=site&db=nlebk&AN=470114  |z Texto completo 
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