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The purchasing of maintenance service delivery in the Dutch social housing sector : optimising commodity strategies for delivering maintenance services to tenants : proefschrift /
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Delft :
Delft University of Technology,
2008.
|
| Colección: | Sustainable urban areas ;
17. |
| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- Title Page
- Contents
- Acknowledgements
- Introduction
- The purchasing of maintenance services by Dutch housing associations
- Introduction
- Housing associations
- Housing services and markets
- Maintenance
- Purchasing maintenance
- Purchasing process
- The purchasing of maintenance by Dutch housing associations
- Relevance
- Scientific relevance
- Societal relevance
- Problem definition
- The aim of this research
- Research questions and chapters
- The research environment
- References
- Supply, rules of the game, and tools for analysisIntroduction
- Maintenance market characteristics
- Maintenance services
- The maintenance market
- New institutional economics
- Market problems
- New institutional economics
- Transaction cost theory
- Property rights theory
- Agency theory
- Procurement customs and regulations
- The current application of instruments
- European regulations
- Application
- Conclusions
- References
- The purchasing of Dutch housing associations' maintenance services: state of the art and a decision frameworkIntroduction
- Maintenance in Dutch practice
- The purchasing of maintenance in Dutch practice
- Supplier selection
- The social rented sector in the Dutch housing market
- Maintenance services as the means to fulfil tasks
- A framework for purchasing
- Discussion
- References
- Comparing housing associations with the public and private sector: retail and municipality
- Introduction
- Retail
- Supply chain
- Customer demands
- How to deal with customer demands?Dutch municipalities
- Authorities and organisation
- Supply chain
- The citizen and municipal services
- Consumption
- The influence of the citizen
- Housing associations
- The supply chain
- The tenant
- The market and consumption
- Comparison of sectors
- Introduction
- Freedom of choice
- Assortments
- Service and product delivery
- Value for money
- Share of income spent
- Influence on management and policy
- What could be learned from retail and municipalities?
- References
- Impact of maintenance services on tenant satisfaction in social housingIntroduction
- Housing services
- Satisfaction with maintenance
- Literature review and expectations
- Measures of attribute importance and impact on tenant satisfaction
- Methods
- The questionnaire and response
- Regression analyses
- Missing data
- Results
- The respondents
- Mean importance ratings and satisfaction scores
- Top three rankings of most important maintenance services
- Regression analyses
- Discussion and conclusions
- Research question