Theories of performance : organizational and service improvement in the public domain /

How well do governments do in converting the resources they take from us, like taxes, into services that improve the well-being of individuals, groups, and society as a whole? In other words: how well do they perform?This question has become increasingly prominent in public debates over the past cou...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Talbot, Colin
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Oxford ; New York : Oxford University Press, 2010.
Temas:
Organizational effectiveness > Evaluation.
Administrative agencies > Management.
Government productivity > Evaluation.
Performance standards.
Public administration > Evaluation.
Human services > Evaluation.
Municipal services > Evaluation.
Administration publique > Évaluation.
Administration publique > Productivité > Évaluation.
Services sociaux > Évaluation.
Services municipaux > Évaluation.
Rendement au travail > Normes.
Administration publique (Science) > Évaluation.
Efficacité organisationnelle > Évaluation.
Administration publique > Gestion.
POLITICAL SCIENCE > Public Policy > Social Services & Welfare.
SOCIAL SCIENCE > Human Services.
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Introduction: why the issue of performance will not go away
  • Problematics of performance
  • Theories and performance
  • Performance regimes: institutions
  • Performance regimes: interventions
  • Performance and public value(s)
  • Theories of organizational performance
  • Theories of performance of public organizations
  • Performance responses
  • Shaping public performance.

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