Global services outsourcing /

This book explores the implications of planning, implementing and managing services outsourcing arrangements.

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: McIvor, Ronan, 1968-
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Cambridge ; New York : Cambridge University Press, ©2010.
Temas:
Contracting out > Management.
Contracting out.
Impartition > Gestion.
Impartition.
BUSINESS & ECONOMICS > Outsourcing.
Offshoring.
Acceso en línea:Texto completo
Tabla de Contenidos:
  • 1. Introduction
  • 2. Global services outsourcing overview
  • 3. Making the services outsourcing decision
  • 4. Location and sourcing model choice in global services outsourcing
  • 5. Managing global services outsourcing arrangements
  • 6. Creating shared services arrangements
  • 7. Services outsourcing and performance management
  • 8. Services outsourcing and the spin-off arrangement
  • 9. Learning from failure and strategies for recovery in business process outsourcing
  • 10. Conclusions.

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