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|a McIvor, Ronan,
|d 1968-
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|a Global services outsourcing /
|c Ronald McIvor.
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|a Cambridge ;
|a New York :
|b Cambridge University Press,
|c ©2010.
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|a 1 online resource (xiii, 284 pages) :
|b illustrations
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|a Includes bibliographical references and index.
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|a Print version record.
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|a 1. Introduction -- 2. Global services outsourcing overview -- 3. Making the services outsourcing decision -- 4. Location and sourcing model choice in global services outsourcing -- 5. Managing global services outsourcing arrangements -- 6. Creating shared services arrangements -- 7. Services outsourcing and performance management -- 8. Services outsourcing and the spin-off arrangement -- 9. Learning from failure and strategies for recovery in business process outsourcing -- 10. Conclusions.
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|a This book explores the implications of planning, implementing and managing services outsourcing arrangements.
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546 |
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|a English.
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|a eBooks on EBSCOhost
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|a Contracting out
|x Management.
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|
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|a Contracting out.
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|a Impartition
|x Gestion.
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|a Impartition.
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|a BUSINESS & ECONOMICS
|x Outsourcing.
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|a Contracting out.
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|a Contracting out
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|a Offshoring.
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|i Print version:
|a McIvor, Ronan, 1968-
|t Global services outsourcing.
|d Cambridge : Cambridge University Press, ©2010
|z 9780521765466
|w (OCoLC)496959016
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