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Designing mobile service systems /
"In this book we describe the design of services from a systems perspective. In this systems perspective we explain three elements of the service system that have to be balanced: the service concept with the value proposition to the users; the organisational network in which stakeholders have t...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Otros Autores: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Amsterdam :
IOS Press,
©2007.
|
| Colección: | Research in design series ;
v. 2. |
| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- Machine derived contents note: 1 Introduction 1
- 1.1 What Are Services And Service Systems? 1
- 1.2 Mobile Services Systems
- 1.3 Domains For Developing Mobile Services 6
- 1.4 Service Systems Framework 8
- 1.5 Mobile Services Systems Characteristics 11
- 1.6 Design Example: Guido The Guide 13
- 1.7 Design Example: Port Emergency Response System 18
- 1.8 Comparison Of The Two Design Examples 25
- 1.9 Structure Of The Book 25
- 2 Service Concept 27
- 2.1 Concepts Of Mobile Information Services 27
- 2.2 Categorisation Of Mobile Services 30
- 2.3 Mobile Information Services And Their Value 35
- 2.4 Processes Determining The Added Value 37
- 2.5 Service Acceptance 39
- 2.6 Service Quality 43
- 2 .7 P R Ic In G 4 8
- 2.8 Design Example: Buddy On Demand Service 49
- 2.9 Design Example: Swiftband 52
- 2.10 Conclusions 55
- 3 Technical Architecture 57
- 3.1 The Playing Field 57
- 3.2 Service-Oriented Architectures 60
- 3.3 Technologies For Service-Oriented Architectures 63
- 3.4 Three-Tier Architectures 64
- 3.5 Designing New Services 66
- 3.6 Mobile Network Infrastructure 69
- 3.7 Future Developments 74
- 3.8 Design Example: Cycling Tours Service 76
- 3.9 Design Example: Finding Disaster Victims Service 78
- 3.10 Conclusions 81
- 4 Organisational Network 83
- 4.1 Blurring Boundaries In Mobile Domain 83
- 4.2 Networks Of Organisations 86
- 4.3 Inter-Firm Service Networks In The Mobile Industry 88
- 4.4 Business Models 91
- 4.5 Actors, Roles And Resources 94
- 4.6 Design Example: Last Minute Business Travel Changes
- Service 100
- 4.7 Design Example: People Tracing Service 104
- 4.8 Conclusions 108
- 5 Design Approaches For Service Systems 109
- 5.1 System Engineering 110
- 5.2 Product Design Methodologies 1 12
- 5.3 Design Of Information Systems 117
- 5.4 Collaborative Business Engineering 119
- 5.5 Modelling And Component-Based Development 121
- 5.6 User Centred Design 129
- 5.7 Process Management And Project Management 133
- 5.8 Mobile Service Systems Design Approach Elements 135
- 6 Mobile Service System Design Approach 141
- 6.1 The Way Of Thinking 142
- 6.2 Design Process, Design Activities And Modelling Methods 145
- 6.3 Next Phases 164
- 7 Case: Mies On The Campus 167
- 7.1 Background 167
- 7.2 Analysis Phase 169
- 7.3 Preparation Phase 176
- 7.4 Synthesis Phase 183
- 7.5 Implementation And Test Phase 187
- 7.6 Test Results 190
- 7.7 Evaluation 197.