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Designing mobile service systems /
"In this book we describe the design of services from a systems perspective. In this systems perspective we explain three elements of the service system that have to be balanced: the service concept with the value proposition to the users; the organisational network in which stakeholders have t...
| Clasificación: | Libro Electrónico |
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| Autor principal: | |
| Otros Autores: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Amsterdam :
IOS Press,
©2007.
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| Colección: | Research in design series ;
v. 2. |
| Temas: | |
| Acceso en línea: | Texto completo |
| Sumario: | "In this book we describe the design of services from a systems perspective. In this systems perspective we explain three elements of the service system that have to be balanced: the service concept with the value proposition to the users; the organisational network in which stakeholders have to cooperate to develop and deliver the service; and the technical architecture that uses information and communication technologies to deliver the content." "These three main elements of a service system are described in detail, and illustrated with examples of services from different domains. The elements are integrated into a methodology that describes how to design, implement and test mobile service systems. The trend is that service systems will become time and place independent and at the same time context dependent. Therefore the design of service systems that can be used anytime and anyplace will become common practice." "This book can be used as a university textbook and as a practical guide for organisations and consultants who want to learn how to design service systems."--Jacket |
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| Descripción Física: | 1 online resource (x, 236 pages) : illustrations |
| Bibliografía: | Includes bibliographical references (pages 219-231) and index. |
| ISBN: | 9781435625174 143562517X 1586037781 9781586037789 |
| ISSN: | 1569-7258 ; |