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The manager's pocket guide to diversity management /
This pocket guide will teach you the skills required to effectively manage a diverse workplace; not because it's the 'right thing to do' or your organization requires it. But because it is good for business. Gain diversity awareness, tools, knowledge and techniques necessary to lift m...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Amherst, MA :
HRD Press,
©2004.
|
| Colección: | Managers Pocket Guide Series.
|
| Temas: | |
| Acceso en línea: | Texto completo Texto completo |
Tabla de Contenidos:
- Cover
- TOC36;Table of Contents
- Preface
- Acknowledgments
- CH36;Chapter 158; Assessing Your Skills
- The Managing Diversity Profile
- The Impact of Diversity on Business Performance
- CH36;Chapter 258; What Is Diversity63;
- Definition and Terms
- Primary and Secondary Dimensions
- Diversity Statistics Quiz
- Workplace Trends
- Diversity History and Approaches
- CH36;Chapter 358; The Differences Between Equal Employment Opportunity44; Affirmative Action44; and Managing Diversity
- Confusion of Terms
- Understanding the Differences
- Workplace Diversity Self45;Assessment
- CH36;Chapter 458; Barriers to Diversity
- Prejudice
- Stereotyping and Discrimination
- Ethnocentrism
- Non45;Verbal Communication
- Accepting Differences
- CH36;Chapter 558; Developing Competencies for Managing Diversity
- Introduction
- Awareness
- Cultural Programming
- Knowledge and Understanding
- Behavioral Skills
- Managing Diversity58; A Learning Process
- CH36;Chapter 658; Workplace Applications
- Introduction
- Recruitment47;Selection
- Employee Retention and Development
- Team Building
- Customer Service and Improving Market Share
- CH36;Chapter 758; Working Together Productively
- Introduction
- Partial versus Full45;bodied Listening
- Indirect versus Direct Communication
- Neutrality versus Empathy
- Superiority versus Equality
- Arrogant Certainty versus Flexibility to Learn
- Dealing with Cross45;Cultural Conflict
- CH36;Chapter 858; Diversity and Organizational Change
- Introduction
- Building a Change Strategy for Diversity Management 46; 46;
- Creating a Tactical Diversity Management Plan for Change
- Analyze the Organizations Communications Strategy and Messages
- Find Out the State of the Organization from the Line Perspective
- Create Measures and Key Performance Indicators that Provide Feedback Proactively44; Not Reactively
- Analyze and Evaluate All Supporting Organizational Processes and Practices
- Search for Low Hanging Fruit8221; as well as Set a Plan for the Long45;Term
- CH36;Chapter 958; Management Action Plan
- Introduction
- How Can You Improve63;
- Measuring Progress
- Walking the Talk
- About the Author
- About the Hubbard Diversity Measurement and Productivity Institute
- IDX36;Index
- Last Page.