Dealing with an international clientele : communications, diplomacy and etiquette /

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This book is aimed at all librarians and information professionals working in culturally diverse environments, whether in an academic, public or commercial setting. It addresses the issues of communication, diplomatic etiquette and common courtesies from a wide range of cultures and of how to provid...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Meredith, Meri
Formato: Electrónico eBook
Idioma:Inglés
Publicado: München : Saur, 2004.
Colección:Information services management.
Temas:
Reference services (Libraries)
Libraries and immigrants.
Reference librarians > Attitudes.
Communication in library administration.
Public services (Libraries)
Communication in library science.
Bibliothèques > Services de référence.
Bibliothèques > Services aux usagers.
Bibliothèques et immigrants.
Bibliothécaires de référence > Attitudes.
Communication en bibliothéconomie.
Communication dans l'administration des bibliothèques.
BUSINESS & ECONOMICS > Reference.
BUSINESS & ECONOMICS > Management.
LANGUAGE ARTS & DISCIPLINES > Journalism.
BUSINESS & ECONOMICS > Skills.
Inlichtingenwerk (dienstverlening)
Internationale communicatie.
Interculturele communicatie.
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Frontmatter; Contents; Acknowledgments; Introduction; Chapter One. The Problem; Chapter Two. Welcome; Chapter Three. Respect; Chapter Four. Speak Slowly and Distinctly; Chapter Five. Communication; Chapter Six. Etiquette; Chapter Seven. Diplomacy; Chapter Eight. Learning versus Teaching; Chapter Nine. Cultures of the World, A-I; Chapter Ten. Cultures of the World, J-W; Backmatter

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