Achieving service excellence : strategies for healthcare /

This book offers a plan for successfully competing in today's competitive healthcare marketplace by presenting the theories, methods, and techniques behind delivering an excellent healthcare experience.

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Fottler, Myron D.
Otros Autores: Ford, Robert C. (Robert Clayton), 1945-, Heaton, Cherrill P.
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Chicago, IL : Health Administration Press, ©2010.
Edición:2nd ed.
Colección:Management series (Ann Arbor, Mich.)
Temas:
Medical care > Customer services.
Patient satisfaction.
Customer relations.
Medical care > Quality control.
Clinical competence.
Health services administration.
Medical personnel.
Consumer satisfaction.
Vocational qualifications.
Organization.
Medical care.
Patient compliance.
Health attitudes.
Public relations.
Quality Assurance, Health Care
Clinical Competence
Health Services Administration
Efficiency, Organizational
Patient Satisfaction
Primary Health Care
Health Occupations
Comprehensive Health Care
Consumer Behavior
Quality of Health Care
Health Care Quality, Access, and Evaluation.
Professional Competence
Organization and Administration
Delivery of Health Care
Health Care Evaluation Mechanisms
Patient Acceptance of Health Care
Attitude to Health
Public Relations
Educational Measurement
Patient Care Management
Disciplines and Occupations.
Education
Anthropology, Education, Sociology and Social Phenomena.
Patient Care
Patients > Satisfaction.
Soins médicaux > Qualité > Contrôle.
Compétence clinique.
Services de santé > Administration.
Soins de santé primaires.
Personnel médical.
Consommateurs > Satisfaction.
Qualifications professionnelles.
Organisation.
Prestation de soins.
Patients > Coopération.
Attitudes à l'égard de la santé.
Relations publiques.
Soins médicaux > Service à la clientèle.
Soins médicaux.
public relations.
MEDICAL > Administration.
MEDICAL > Practice Management & Reimbursement.
Vocational qualifications
Public relations
Patient compliance
Organization
Medical personnel
Medical care > Quality control
Medical care
Health services administration
Health attitudes
Consumer satisfaction
Clinical competence
Customer relations
Patient satisfaction
Medical Professional Practice.
Medicine.
Health & Biological Sciences.
Acceso en línea:Texto completo

MARC

LEADER 00000cam a2200000Ia 4500
001 EBSCO_ocn608533153
003 OCoLC
005 20231017213018.0
006 m o d
007 cr cnu---unuuu
008 100422s2010 ilu ob 001 0 eng d
010 |z  2009037788 
040 |a N$T  |b eng  |e pn  |c N$T  |d YDXCP  |d OCLCQ  |d LGG  |d B24X7  |d OCLCQ  |d EVI  |d OCLCQ  |d NLGGC  |d OCLCQ  |d AGLDB  |d OCLCF  |d JBG  |d OCLCQ  |d VTS  |d TOF  |d AU@  |d OCLCO  |d COO  |d OCLCO  |d OCLCA  |d STF  |d OCLCO  |d OCLCA  |d NJT  |d OCLCO  |d OCLCQ  |d OCL  |d INARC  |d OCLCO 
016 7 |a 101532384  |2 DNLM 
019 |a 609819048  |a 961674993  |a 962656776  |a 995770725  |a 1058381286  |a 1059055716  |a 1060195692  |a 1096236356  |a 1097087315  |a 1259089368  |a 1391167960 
020 |a 9781441638915  |q (electronic bk.) 
020 |a 1441638911  |q (electronic bk.) 
020 |z 9781567933277  |q (alk. paper) 
020 |z 1567933270 (alk. paper) 
029 1 |a AU@  |b 000051428165 
029 1 |a DEBBG  |b BV043082937 
029 1 |a DEBSZ  |b 421899034 
029 1 |a GBVCP  |b 803140932 
035 |a (OCoLC)608533153  |z (OCoLC)609819048  |z (OCoLC)961674993  |z (OCoLC)962656776  |z (OCoLC)995770725  |z (OCoLC)1058381286  |z (OCoLC)1059055716  |z (OCoLC)1060195692  |z (OCoLC)1096236356  |z (OCoLC)1097087315  |z (OCoLC)1259089368  |z (OCoLC)1391167960 
050 4 |a R727  |b .F684 2010eb 
060 0 0 |a 2010 F-449 
060 1 0 |a W 84.1 
072 7 |a MED  |x 002000  |2 bisacsh 
072 7 |a MED  |x 095000  |2 bisacsh 
082 0 4 |a 362.1068  |2 22 
049 |a UAMI 
100 1 |a Fottler, Myron D. 
245 1 0 |a Achieving service excellence :  |b strategies for healthcare /  |c Myron D. Fottler, Robert C. Ford, Cherrill P. Heaton. 
250 |a 2nd ed. 
260 |a Chicago, IL :  |b Health Administration Press,  |c ©2010. 
300 |a 1 online resource (xv, 440 pages). 
336 |a text  |b txt  |2 rdacontent 
337 |a computer  |b c  |2 rdamedia 
338 |a online resource  |b cr  |2 rdacarrier 
490 1 |a ACHE management series 
504 |a Includes bibliographical references (pages 411-429) and index. 
588 0 |a Print version record. 
505 0 |a Healthcare service strategy -- Healthcare and the new consumerism -- Customer as a guest -- Meeting customer expectations through planning -- Creating a healing environment -- Developing a culture of customer service -- Healthcare service staff -- Staffing for customer service -- Training for customer service -- Motivation and empowerment -- Involving the patient and family in coproduction -- Healthcare service systems -- Communicating information to customers -- Delivering the service -- Waiting for healthcare service -- Fixing healthcare service problems -- Measuring the quality of the healthcare experience -- Leading the way to healthcare excellence. 
546 |a English. 
520 |a This book offers a plan for successfully competing in today's competitive healthcare marketplace by presenting the theories, methods, and techniques behind delivering an excellent healthcare experience. 
590 |a eBooks on EBSCOhost  |b EBSCO eBook Subscription Academic Collection - Worldwide 
650 0 |a Medical care  |x Customer services. 
650 0 |a Patient satisfaction. 
650 0 |a Customer relations. 
650 0 |a Medical care  |x Quality control. 
650 0 |a Clinical competence. 
650 0 |a Health services administration. 
650 0 |a Medical personnel. 
650 0 |a Consumer satisfaction. 
650 0 |a Vocational qualifications. 
650 0 |a Organization. 
650 0 |a Medical care. 
650 0 |a Patient compliance. 
650 0 |a Health attitudes. 
650 0 |a Public relations. 
650 2 |a Quality Assurance, Health Care 
650 2 |a Clinical Competence 
650 2 |a Health Services Administration 
650 2 |a Efficiency, Organizational 
650 2 |a Patient Satisfaction 
650 2 |a Primary Health Care 
650 2 |a Health Occupations 
650 2 |a Comprehensive Health Care 
650 2 |a Consumer Behavior 
650 2 |a Quality of Health Care 
650 2 |a Health Care Quality, Access, and Evaluation. 
650 2 |a Professional Competence 
650 2 |a Organization and Administration 
650 2 |a Delivery of Health Care 
650 2 |a Health Care Evaluation Mechanisms 
650 2 |a Patient Acceptance of Health Care 
650 2 |a Attitude to Health 
650 2 |a Public Relations 
650 2 |a Educational Measurement 
650 2 |a Patient Care Management 
650 2 |a Disciplines and Occupations. 
650 2 |a Education 
650 2 |a Anthropology, Education, Sociology and Social Phenomena. 
650 2 |a Patient Care 
650 6 |a Patients  |x Satisfaction. 
650 6 |a Soins médicaux  |x Qualité  |x Contrôle. 
650 6 |a Compétence clinique. 
650 6 |a Services de santé  |x Administration. 
650 6 |a Soins de santé primaires. 
650 6 |a Personnel médical. 
650 6 |a Consommateurs  |x Satisfaction. 
650 6 |a Qualifications professionnelles. 
650 6 |a Organisation. 
650 6 |a Prestation de soins. 
650 6 |a Patients  |x Coopération. 
650 6 |a Attitudes à l'égard de la santé. 
650 6 |a Relations publiques. 
650 6 |a Soins médicaux  |x Service à la clientèle. 
650 6 |a Soins médicaux. 
650 7 |a public relations.  |2 aat 
650 7 |a MEDICAL  |x Administration.  |2 bisacsh 
650 7 |a MEDICAL  |x Practice Management & Reimbursement.  |2 bisacsh 
650 7 |a Vocational qualifications  |2 fast 
650 7 |a Public relations  |2 fast 
650 7 |a Patient compliance  |2 fast 
650 7 |a Organization  |2 fast 
650 7 |a Medical personnel  |2 fast 
650 7 |a Medical care  |x Quality control  |2 fast 
650 7 |a Medical care  |2 fast 
650 7 |a Health services administration  |2 fast 
650 7 |a Health attitudes  |2 fast 
650 7 |a Consumer satisfaction  |2 fast 
650 7 |a Clinical competence  |2 fast 
650 7 |a Customer relations  |2 fast 
650 7 |a Patient satisfaction  |2 fast 
650 7 |a Medical Professional Practice.  |2 hilcc 
650 7 |a Medicine.  |2 hilcc 
650 7 |a Health & Biological Sciences.  |2 hilcc 
700 1 |a Ford, Robert C.  |q (Robert Clayton),  |d 1945- 
700 1 |a Heaton, Cherrill P. 
776 0 8 |i Print version:  |a Fottler, Myron D.  |t Achieving service excellence.  |b 2nd ed.  |d Chicago : Health Administration Press, ©2010  |z 9781567933277  |w (DLC) 2009037788  |w (OCoLC)454359558 
830 0 |a Management series (Ann Arbor, Mich.) 
856 4 0 |u https://ebsco.uam.elogim.com/login.aspx?direct=true&scope=site&db=nlebk&AN=309553  |z Texto completo 
938 |a Books 24x7  |b B247  |n bkb00034383 
938 |a EBSCOhost  |b EBSC  |n 309553 
938 |a YBP Library Services  |b YANK  |n 3290644 
938 |a Internet Archive  |b INAR  |n achievingservice0000fott_n8j0 
994 |a 92  |b IZTAP 

Ejemplares similares