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The quality management sourcebook : an international guide to materials and resources /
The concept of Quality Management began in the manufacturing sector, but a growing concern with quality in other areas of the economy has led to its wider application in service industries, government, education, and other not-for-profit agencies. A great quantity of material related to quality mana...
| Clasificación: | Libro Electrónico |
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| Autor principal: | |
| Otros Autores: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
London ; New York :
Routledge,
1997.
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| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- Cover; The Quality Management Sourcebook; Title Page; Copyright Page; Table of Contents; Preface and Acknowledgments; I Introduction: General Sources for Information on Quality Management; 1 Internet resources; 2 Books; 3 Articles; II Applications of TQM; III Focus on Specific Aspects of Quality Management; 1 Teams; 2 Customers; 3 Analytical and statistical tools; 4 Corporate culture; 5 Leadership; 6 Training, human resource issues, and communication; IV Quality in the Future: What Role Does ISO 9000 Play?; 1 Books on ISO 9000; 2 Articles on ISO 9000; V Resource Materials
- 1 Strategies for locating additional informationi Book publishers and distributors; ii Periodicals; iii Databases; iv Useful Library of Congress subject headings; 2 Training materials; i Audio-visual and interactive multimedia training resources; ii Software packages; iii Software finding aid; 3 Executive development programs; 4 Quality management consultants survey; 5 TQM associations; 6 Malcolm Baldrige National Quality Award; Glossary; Name index; Title index; Subject index