Tabla de Contenidos:
  • Machine derived contents note: Section I: A Role Defined 1
  • The Supervisory Challenge 3
  • The Responsibilities of Supervisors 4
  • Your Role as Supervisor 6
  • Case Study #I: Who Will Survive? 7
  • What Success as a Supervisor Can Do For You 8
  • Seven Tips for Great Supervisors 10
  • Section 11: The Attitude And Image 11
  • Taking a Positive Approach 13
  • Measuring Your Morale 14
  • A Positive Attitude Boosts Productivity 15
  • Watch Your Career Soar 16
  • Staying Positive Takes Effort 18
  • Tending Your Personal Growth 19
  • Growing Your Dream Team 20
  • Establishing Authority 21
  • Case Study #2: Which Strategy Should Henry Use? 24
  • Present a Strong Image 2 7- )
  • Downplay Your Role-Power 26
  • Don't Sabotage Your Image 27
  • What You Don't Say Speaks Loudly, Too 28
  • Above All-Be Organized 29
  • Section Iii: Human Skills And Team Building 31
  • The Best and Worst Supervisors 33
  • Skills for Success: Technical, Interpersonal, and Conceptual 35
  • Supervisory Skills Inventory 36
  • Develop Your Human Skills 38
  • Establishing Good Relationships 40
  • The Problem Employee 41
  • Six Unforgivable Mistakes 42
  • Leaders Build Winning Teams 43
  • Teams Grow in Stages 45
  • Case Study #3: Between a Rock and a Hard Place 51
  • Keeping the Boss Happy@ 52
  • Section Iv: Getting The Work Done 53
  • Delegating Is Good for Everybody 55
  • Case Study #4: The Do-It-Yourself Supervisor 56
  • What Delegating Can Do For You 57
  • D-E-L-E-G-A-T-E for Better Performance 58
  • Decide What to Delegate 59
  • Develop Your Decision-Making Skills 62
  • Knoiving When to Hold and When to Fold 64
  • Case Study #5: Pat Can't Decide 65
  • Using a Formula for Decision-Making 66
  • Freeing Yourself to Lead 68
  • Decision Pyramid-Levels of Decision-Making 69
  • Four Components of Decisions 70
  • Set Daily Goals 71
  • Section V: Review 73
  • Puttina It Together 75
  • Action Plan 76
  • Author's Comments on Case Studies 77.