Tabla de Contenidos:
  • Cover
  • Copyright page
  • Contents
  • List of Contributors
  • Preface
  • List of Abbreviations
  • Part I: Introduction and Framework
  • Chapter 1. Non-Financial Performancemeasures
  • An Overview
  • Introduction
  • The use of Non-Financial Performance Measures in Manufacturing Firms
  • Research Problem and Objectives
  • Research Importance
  • Summary and Outline of the Book
  • References
  • Chapter 2. Performance Measurement Systems at Operational Level
  • 1. Introduction
  • 2. The Role of Performance Measurement Systems
  • 3. Performance Measurement and Organisational Strategies and Objectives
  • 4. Financial and Non-Financial Performance Measures
  • 5. Non-Financial and Financial Performance Measures: A Complementary Perspective
  • 6. Non-Financial Performance Measures at Operational Level in Manufacturing Firms
  • 7. Summary
  • Notes
  • References
  • Appendix. The Balanced Scorecard
  • Chapter 3. Shop-Floor Non-Financial Performance Measures and the Contingent Variables
  • Introduction
  • A Contingency Approach to Factors Affecting Performance Measurement
  • Managerial and Technological Factors and Shop-Floor Performance Measurement
  • The Importance of the Role of Shop-Floor Staff in IMPs/AMTs
  • SFNFPMs and IMPs/AMTs
  • Contemporary Management Accounting Practices and Performance Measurement
  • Competitive Environment and Shop-Floor Performance Measures
  • Summary
  • Notes
  • References
  • Part II: Data Collection and Analysis
  • Chapter 4. Methodology and Hypotheses Development
  • Introduction
  • Research Methodology
  • Determination of the Research Topic and Objectives
  • Formulation of Hypotheses
  • Data Collection and Questionnaire Design
  • Variable Measurement and Final Questionnaire Design
  • Summary
  • Notes
  • References
  • Appendix. The Questionnaire form used in Data Collection
  • Definitions
  • Chapter 5. Non-Financial Performance Measures in the UK Manufacturing Firms
  • Introduction
  • Research Method and Data Collection
  • Descriptive Analyses of Responses
  • Relationships Among the Importance of SFNFPMs and the Level/Extent of Application of the Contingent Variables
  • Summary
  • Notes
  • References
  • Chapter 6. Non-Financial Performance Measures in the Italian Manufacturing Firms
  • Introduction
  • Research Method and Data Collection
  • Descriptive Analysis of Responses
  • Relationships Among the Level of Importance of SFNFPMs of the Five Evaluation Categories and the Level/Extent of Application of the Contingent Variables
  • Conclusions
  • Notes
  • References
  • Chapter 7. Non-Financial Performance Measures in Japanese Manufacturing Firms
  • Introduction and Literature Review
  • Research Method and Data Collection
  • Descriptive Analysis of Responses
  • Relationships Among the Levels of Importance of SFNFPMs and the Contingent Variables
  • Summary
  • Notes
  • References
  • Chapter 8. Non-Financial Performance Measures in Canadian Manufacturing Firms
  • Introduction
  • Literature
  • Research Method and Data Collection
  • Descriptive Analysis of Responses
  • Relationships Among the Level of Importance of SFNFPMs of the Five Categories and the Level/Extent of A.