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Employee identity in Indian call centres : the notion of professionalism /
Based on a series of qualitative inquiries exploring employee experiences of work in international facing call centres in Mumbai and Bangalore, India, this book presents the lived experience of call centre agents, coupled with managers' perspectives and trade unionists' viewpoints. The boo...
| Clasificación: | Libro Electrónico |
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| Autor principal: | |
| Otros Autores: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
New Delhi, India : Thousand Oaks, Calif. :
Response ; SAGE.,
2009.
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| Colección: | Response Books.
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| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- Call centres as workplaces
- The call centre industry in India
- The research process
- Professionalism as lived experience
- Professionalism and the reinvention of the trade union movement
- Professionalism contested
- Final word.