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Employee identity in Indian call centres : the notion of professionalism /
Based on a series of qualitative inquiries exploring employee experiences of work in international facing call centres in Mumbai and Bangalore, India, this book presents the lived experience of call centre agents, coupled with managers' perspectives and trade unionists' viewpoints. The boo...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Otros Autores: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
New Delhi, India : Thousand Oaks, Calif. :
Response ; SAGE.,
2009.
|
| Colección: | Response Books.
|
| Temas: | |
| Acceso en línea: | Texto completo |
MARC
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| 100 | 1 | |a Noronha, Ernesto. | |
| 245 | 1 | 0 | |a Employee identity in Indian call centres : |b the notion of professionalism / |c Ernesto Noronha, Premilla D'Cruz. |
| 260 | |a New Delhi, India : |b Response ; |a Thousand Oaks, Calif. : |b SAGE., |c 2009. | ||
| 300 | |a 1 online resource (xiii, 184 pages) | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 490 | 1 | |a Response Books | |
| 504 | |a Includes bibliographical references and index. | ||
| 505 | 0 | |a Call centres as workplaces -- The call centre industry in India -- The research process -- Professionalism as lived experience -- Professionalism and the reinvention of the trade union movement -- Professionalism contested -- Final word. | |
| 520 | |a Based on a series of qualitative inquiries exploring employee experiences of work in international facing call centres in Mumbai and Bangalore, India, this book presents the lived experience of call centre agents, coupled with managers' perspectives and trade unionists' viewpoints. The book underscores how employee identity is defined by the notion of professionalism. Inculcated in agents by employer organizations, professional identity is invoked as a means of gaining employee commitment to the realization of organizational goals in a bid to ensure competitive advantage. While professional id. | ||
| 588 | 0 | |a Print version record. | |
| 590 | |a eBooks on EBSCOhost |b EBSCO eBook Subscription Academic Collection - Worldwide | ||
| 650 | 0 | |a Call centers |z India. | |
| 650 | 6 | |a Centres d'appels (Affaires) |z Inde. | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Knowledge Capital. |2 bisacsh | |
| 650 | 7 | |a Call centers |2 fast | |
| 651 | 7 | |a India |2 fast | |
| 700 | 1 | |a D'Cruz, Premilla. | |
| 776 | 0 | 8 | |i Print version: |a Noronha, Ernesto. |t Employee identity in Indian call centres. |d New Delhi, India : Response ; Thousand Oaks, Calif. : SAGE., 2009 |z 9788132100799 |z 8132100794 |w (DLC) 2009023206 |w (OCoLC)317927718 |
| 830 | 0 | |a Response Books. | |
| 856 | 4 | 0 | |u https://ebsco.uam.elogim.com/login.aspx?direct=true&scope=site&db=nlebk&AN=283700 |z Texto completo |
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