The quality library : a guide to staff-driven improvement, better efficiency, and happier customers /

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Laughlin, Sara, 1949-
Otros Autores: Wilson, Ray W.
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Chicago : American Library Association, 2008.
Temas:
Library administration > United States.
Total quality management > United States.
Library planning > United States.
Customer services > United States.
Total quality management.
Consumer satisfaction.
Library Administration > methods
Total Quality Management
Library Services > organization & administration
Program Evaluation
Consumer Behavior
Bibliothèques > Administration > États-Unis.
Qualité totale > États-Unis.
Bibliothèques > Planification > États-Unis.
Service à la clientèle > États-Unis.
Qualité totale.
Consommateurs > Satisfaction.
LANGUAGE ARTS & DISCIPLINES > Library & Information Science > Administration & Management.
Consumer satisfaction
Customer services
Library administration
Library planning
Total quality management
United States
Acceso en línea:Texto completo
Tabla de Contenidos:
  • The continuous improvement approach
  • Identify library processes and assess their importance and condition
  • Standardize the process
  • Measure process performance
  • Rapidly improve the process
  • Manage process improvement throughout the library system.

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