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|a 025.1
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049 |
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|a UAMI
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100 |
1 |
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|a Laughlin, Sara,
|d 1949-
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245 |
1 |
4 |
|a The quality library :
|b a guide to staff-driven improvement, better efficiency, and happier customers /
|c Sara Laughlin and Ray W. Wilson.
|
260 |
|
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|a Chicago :
|b American Library Association,
|c 2008.
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300 |
|
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|a 1 online resource (xiv, 144 pages) :
|b illustrations
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336 |
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|a text
|b txt
|2 rdacontent
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|a computer
|b c
|2 rdamedia
|
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|a online resource
|b cr
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|
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|a Includes bibliographical references (pages 137-139) and index.
|
505 |
0 |
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|a The continuous improvement approach -- Identify library processes and assess their importance and condition -- Standardize the process -- Measure process performance -- Rapidly improve the process -- Manage process improvement throughout the library system.
|
588 |
0 |
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|a Print version record.
|
506 |
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|3 Use copy
|f Restrictions unspecified
|2 star
|5 MiAaHDL
|
533 |
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|a Electronic reproduction.
|b [Place of publication not identified] :
|c HathiTrust Digital Library,
|d 2011.
|5 MiAaHDL
|
538 |
|
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|a Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002.
|u http://purl.oclc.org/DLF/benchrepro0212
|5 MiAaHDL
|
583 |
1 |
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|a digitized
|c 2011
|h HathiTrust Digital Library
|l committed to preserve
|2 pda
|5 MiAaHDL
|
590 |
|
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|a eBooks on EBSCOhost
|b EBSCO eBook Subscription Academic Collection - Worldwide
|
650 |
|
0 |
|a Library administration
|z United States.
|
650 |
|
0 |
|a Total quality management
|z United States.
|
650 |
|
0 |
|a Library planning
|z United States.
|
650 |
|
0 |
|a Customer services
|z United States.
|
650 |
|
0 |
|a Total quality management.
|
650 |
|
0 |
|a Consumer satisfaction.
|
650 |
|
2 |
|a Library Administration
|x methods
|
650 |
|
2 |
|a Total Quality Management
|
650 |
|
2 |
|a Library Services
|x organization & administration
|
650 |
|
2 |
|a Program Evaluation
|
650 |
|
2 |
|a Consumer Behavior
|
650 |
|
6 |
|a Bibliothèques
|x Administration
|z États-Unis.
|
650 |
|
6 |
|a Qualité totale
|z États-Unis.
|
650 |
|
6 |
|a Bibliothèques
|x Planification
|z États-Unis.
|
650 |
|
6 |
|a Service à la clientèle
|z États-Unis.
|
650 |
|
6 |
|a Qualité totale.
|
650 |
|
6 |
|a Consommateurs
|x Satisfaction.
|
650 |
|
7 |
|a LANGUAGE ARTS & DISCIPLINES
|x Library & Information Science
|x Administration & Management.
|2 bisacsh
|
650 |
|
7 |
|a Consumer satisfaction
|2 fast
|
650 |
|
7 |
|a Customer services
|2 fast
|
650 |
|
7 |
|a Library administration
|2 fast
|
650 |
|
7 |
|a Library planning
|2 fast
|
650 |
|
7 |
|a Total quality management
|2 fast
|
651 |
|
7 |
|a United States
|2 fast
|
700 |
1 |
|
|a Wilson, Ray W.
|
776 |
0 |
8 |
|i Print version:
|a Laughlin, Sara, 1949-
|t Quality library.
|d Chicago : American Library Association, 2008
|z 9780838909522
|z 0838909523
|w (DLC) 2007030710
|w (OCoLC)157023432
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|z Texto completo
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