Virtual reference best practices : tailoring services to your library /

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Kern, M. Kathleen
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Chicago : American Library Association, ©2009.
Temas:
Electronic reference services (Libraries)
Bibliothèques > Services de référence électroniques.
LANGUAGE ARTS & DISCIPLINES > Library & Information Science > General.
Virtueller Auskunftsdienst
Bibliothek.
Library & Information Science.
Social Sciences.
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Defining virtual reference
  • Implementing virtual reference : is it the right thing, right now?
  • Who are we doing this for?
  • Buy-in : gaining commitment and support
  • Policies : setting expectations of who, when, and what
  • Selecting software
  • Communication : do I have to learn a new language?
  • Determining a staffing model
  • Assessing the costs : budgeting for virtual reference
  • Collaborative virtual reference
  • Aspects of training
  • Marketing your virtual reference service
  • Assessment and evaluation : how are we doing?
  • The road ahead : next steps and emerging technologies.

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