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|a Kern, M. Kathleen.
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|a Virtual reference best practices :
|b tailoring services to your library /
|c M. Kathleen Kern.
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|a Chicago :
|b American Library Association,
|c ©2009.
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|a Includes bibliographical references and index.
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|a Defining virtual reference -- Implementing virtual reference : is it the right thing, right now? -- Who are we doing this for? -- Buy-in : gaining commitment and support -- Policies : setting expectations of who, when, and what -- Selecting software -- Communication : do I have to learn a new language? -- Determining a staffing model -- Assessing the costs : budgeting for virtual reference -- Collaborative virtual reference -- Aspects of training -- Marketing your virtual reference service -- Assessment and evaluation : how are we doing? -- The road ahead : next steps and emerging technologies.
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|f Restrictions unspecified
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|a Electronic reproduction.
|b [Place of publication not identified] :
|c HathiTrust Digital Library,
|d 2010.
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|a Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002.
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|a English.
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|a eBooks on EBSCOhost
|b EBSCO eBook Subscription Academic Collection - Worldwide
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| 650 |
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|a Electronic reference services (Libraries)
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|i Print version:
|a Kern, M. Kathleen.
|t Virtual reference best practices.
|d Chicago : American Library Association, ©2009
|z 9780838909751
|z 0838909752
|w (DLC) 2008015379
|w (OCoLC)222250186
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