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|a Cullen, Sara.
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|a The contract scorecard :
|b successful outsourcing by design /
|c Sara Cullen.
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|a Farnham, Surrey, England :
|b Gower,
|c ©2009.
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|a 1 online resource (xvi, 246 pages) :
|b illustrations
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|a text
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|a Cover; Contents; List of Figures; List of Tables; Foreword; Preface; 1 Introduction; 2 The Quadrants of the Contract Scorecard; 3 The Steps in Developing KPIs; 4 Schemes for the Consequences of KPI Performance; 5 Planning the Contract Scorecard; 6 The Quality Specification -- The Service Level Agreement (SLA); 7 The Financial Specification -- The Financial Schedule; 8 The Relationship Specification -- The Governance Charter; 9 The Strategic Specification -- Unique Contract Schedules; 10 Conclusion; References; Index; About the Author.
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|a An upfront investment in your contracts, from a commercial rather than legal perspective is probably the single most influential activity you can undertake; one that will ensure your outsourcing relationships have clear business goals as the focus of the deal. Reading a copy of Sara Cullen's The Contract Scorecard should be the first step in that investment.
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|a Print version record.
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|a eBooks on EBSCOhost
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|a Contracting out.
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|a Contracting out
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|a Impartition.
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|a BUSINESS & ECONOMICS
|x Outsourcing.
|2 bisacsh
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|a Contracting out
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|a Contracting out
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|i Print version:
|a Cullen, Sara.
|t Contract scorecard.
|d Farnham, Surrey, England : Gower, ©2009
|w (DLC) 2008040985
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