Tabla de Contenidos:
  • Machine generated contents note: pt. 1 Introducing your companion
  • pt. 2 Core areas of the curriculum
  • 2.1. Service operations management
  • 2.2. Operations strategy
  • 2.3. Operations performance objectives
  • 2.4. Operations process types
  • 2.5. Layout design
  • 2.6. Long-term capacity planning
  • 2.7. Facility location
  • 2.8. Process technologies
  • 2.9. Designing products and services
  • 2.10. Process design
  • 2.11. Job design
  • 2.12. Planning and control
  • 2.13. Capacity management
  • 2.14. Inventory management
  • 2.15. Lean Operations and JIT
  • 2.16. Enterprise Resource Planning (ERP)
  • 2.17. Supply chain management
  • 2.18. Project management
  • 2.19. Quality
  • 2.20. Operations improvement
  • pt. 3 Study, writing and revision skills / Andrew Greasley / David McIlroy
  • 3.1. How to get the most out of your lectures
  • 3.2. How to make the most of seminars
  • 3.3. Essay writing tips
  • 3.4. Revision hints and tips
  • 3.5. Exam hints and tips
  • 3.6. Tips on interpreting essay and exam questions.