Managing communications in a crisis /

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"Managing Communications in a Crisis details how crisis situations can be identified and dealt with ensuring the risk to the organization's financial well-being and reputation is minimized. ... The text is supported by a wide range of case histories."--Jacket

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Ruff, Peter
Otros Autores: Aziz, Khalid
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Burlington, Vt. : Gower, ©2003.
Temas:
Crisis management.
Communication in organizations.
Corporations > Public relations.
Gestion de crise.
Communication dans les organisations.
Entreprises > Relations publiques.
Sociétés > Relations publiques.
BUSINESS & ECONOMICS > Public Relations.
Communication in organizations
Corporations > Public relations
Crisis management
Kommunikation
Krisenmanagement
Unternehmen
Crisisbeheersing.
Communicatie.
Public relations.
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Understanding Crises and the Theory of Communication
  • Understanding crises
  • Elements of crisis management
  • Stakeholders and audiences
  • Third-party endorsement
  • Communications in a crisis
  • Science versus emotion
  • How the media works
  • Single-issue lobby groups
  • Lobbying
  • The price of failure
  • Practical Crisis Communication
  • Practical steps to prepare for a crisis
  • Internal audiences
  • The spokesperson
  • The crisis team
  • Crisis planning and whistle-blowing
  • The crisis team and crisis centre
  • The spokesperson
  • Training
  • Media handling
  • Complaints against the media
  • Information technology
  • Crisis and the World Wide Web
  • County Major Civil Emergency Plan
  • Situations
  • Crime
  • Call centres
  • Community groups.

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