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Excellence every day : make the daily choice-- inspire your employees and amaze your customers /
Addressing all levels of the corporate ladder, from customer service to the CEO, this business-savvy handbook explores "The Excellence Myth," revealing a new philosophy of excellence to help individuals and organizations reach their performance potential. Including both personal anecdotes...
| Clasificación: | Libro Electrónico |
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| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Medford, N.J. :
CyberAge Books/Information Today,
©2008.
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| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- Cover; Copyright; Contents; Preface and Acknowledgments; Chapter 1: In Search of Excellence?; Chapter 2: The Excellence Myth; Chapter 3: Why We Fail to Delight Our Customers (While We Think We Do); Chapter 4: Excellence--Defining, Believing, Living; Chapter 5: The Daily Choice You Make-- Delivering Excellence One Decision at a Time; Chapter 6: Creating Organizational Excellence; Chapter 7: Leading Your People to Excellence; Chapter 8: Making Excellence Personal; Chapter 9: Excellence Daily Choice-- Personal Leadership; Chapter 10: Excellence Daily Choice-- Taking Ownership.
- Chapter 11: Excellence Daily Choice-- Creative Ways to DelightChapter 12: Excellence Daily Choice--Wow!; Chapter 13: Excellence Daily Choice in Difficult Times; Chapter 14: Just Imagine ... Then Make It Happen; Afterword: Moving Forward; About the Author.