Assessing satisfaction in health and long term care : practical approaches to hearing the voices of consumers /

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Drawing from their own research, the authors have created a book that answers the much asked questions about how to access the satisfaction of health and long-term care recipients successfully. Designed to be practical in its application, the book includes many examples of questions and approaches u...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Otros Autores: Applebaum, Robert, Straker, Jane K., Geron, Scott, 1952-
Formato: Electrónico eBook
Idioma:Inglés
Publicado: New York : Springer, ©2000.
Temas:
Patient satisfaction.
Patient Satisfaction
Data Collection
Patients > Satisfaction.
Statistique > Méthodologie.
HEALTH & FITNESS > Health Care Issues.
MEDICAL > Public Health.
MEDICAL > Health Policy.
HEALTH & FITNESS > Diseases > General.
MEDICAL > Diseases.
MEDICAL > Health Care Delivery.
Acceso en línea:Texto completo
Tabla de Contenidos:
  • pt. 1. Examining consumer satisfaction: context and methods. Why the growing interest in consumer satisfaction?
  • Theory of consumer satisfaction
  • Approaches to measuring consumer satisfaction
  • Implementing a consumer data collection strategy. pt. 2. Approaches to measuring consumer satisfaction. Measuring consumer satisfaction with in-home care
  • Resident satisfaction in nursing homes and assisted living
  • Measuring consumer satisfaction with health care
  • Using consumer survey results: completing the quality cycle.

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