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Assessing satisfaction in health and long term care : practical approaches to hearing the voices of consumers /
Drawing from their own research, the authors have created a book that answers the much asked questions about how to access the satisfaction of health and long-term care recipients successfully. Designed to be practical in its application, the book includes many examples of questions and approaches u...
| Clasificación: | Libro Electrónico |
|---|---|
| Otros Autores: | , , |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
New York :
Springer,
©2000.
|
| Temas: | |
| Acceso en línea: | Texto completo |
MARC
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| 072 | 7 | |a HEA |x 028000 |2 bisacsh | |
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| 072 | 7 | |a MED |x 036000 |2 bisacsh | |
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| 245 | 0 | 0 | |a Assessing satisfaction in health and long term care : |b practical approaches to hearing the voices of consumers / |c Robert A. Applebaum, Jane K. Straker, and Scott M. Geron. |
| 260 | |a New York : |b Springer, |c ©2000. | ||
| 300 | |a 1 online resource (ix, 142 pages) | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 504 | |a Includes bibliographical references (pages 129-135) and index. | ||
| 505 | 0 | |a pt. 1. Examining consumer satisfaction: context and methods. Why the growing interest in consumer satisfaction? -- Theory of consumer satisfaction -- Approaches to measuring consumer satisfaction -- Implementing a consumer data collection strategy. pt. 2. Approaches to measuring consumer satisfaction. Measuring consumer satisfaction with in-home care -- Resident satisfaction in nursing homes and assisted living -- Measuring consumer satisfaction with health care -- Using consumer survey results: completing the quality cycle. | |
| 588 | 0 | |a Print version record. | |
| 520 | |a Drawing from their own research, the authors have created a book that answers the much asked questions about how to access the satisfaction of health and long-term care recipients successfully. Designed to be practical in its application, the book includes many examples of questions and approaches used to access consumer satisfaction. Part 1 provides an overview, in which the authors discuss theories, approaches to measuring consumer satisfaction, and how to implement a consumer data collection strategy. Part II focuses on a broad range of specific areas or settings for assessment including in. | ||
| 546 | |a English. | ||
| 590 | |a eBooks on EBSCOhost |b EBSCO eBook Subscription Academic Collection - Worldwide | ||
| 650 | 0 | |a Patient satisfaction. | |
| 650 | 2 | |a Patient Satisfaction | |
| 650 | 2 | 2 | |a Data Collection |
| 650 | 6 | |a Patients |x Satisfaction. | |
| 650 | 6 | |a Statistique |x Méthodologie. | |
| 650 | 7 | |a HEALTH & FITNESS |x Health Care Issues. |2 bisacsh | |
| 650 | 7 | |a MEDICAL |x Public Health. |2 bisacsh | |
| 650 | 7 | |a MEDICAL |x Health Policy. |2 bisacsh | |
| 650 | 7 | |a HEALTH & FITNESS |x Diseases |x General. |2 bisacsh | |
| 650 | 7 | |a MEDICAL |x Diseases. |2 bisacsh | |
| 650 | 7 | |a MEDICAL |x Health Care Delivery. |2 bisacsh | |
| 650 | 7 | |a Patient satisfaction. |2 fast |0 (OCoLC)fst01055027 | |
| 700 | 1 | |a Applebaum, Robert. | |
| 700 | 1 | |a Straker, Jane K. | |
| 700 | 1 | |a Geron, Scott, |d 1952- | |
| 776 | 0 | 8 | |i Print version: |t Assessing satisfaction in health and long term care. |d New York : Springer, ©2000 |z 0826113052 |z 9780826113054 |w (DLC) 99042882 |w (OCoLC)42073072 |
| 856 | 4 | 0 | |u https://ebsco.uam.elogim.com/login.aspx?direct=true&scope=site&db=nlebk&AN=246125 |z Texto completo |
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| 938 | |a Internet Archive |b INAR |n assessingsatisfa0000unse | ||
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