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Assessing satisfaction in health and long term care : practical approaches to hearing the voices of consumers /
Drawing from their own research, the authors have created a book that answers the much asked questions about how to access the satisfaction of health and long-term care recipients successfully. Designed to be practical in its application, the book includes many examples of questions and approaches u...
| Clasificación: | Libro Electrónico |
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| Otros Autores: | , , |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
New York :
Springer,
©2000.
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| Temas: | |
| Acceso en línea: | Texto completo |
| Sumario: | Drawing from their own research, the authors have created a book that answers the much asked questions about how to access the satisfaction of health and long-term care recipients successfully. Designed to be practical in its application, the book includes many examples of questions and approaches used to access consumer satisfaction. Part 1 provides an overview, in which the authors discuss theories, approaches to measuring consumer satisfaction, and how to implement a consumer data collection strategy. Part II focuses on a broad range of specific areas or settings for assessment including in. |
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| Descripción Física: | 1 online resource (ix, 142 pages) |
| Bibliografía: | Includes bibliographical references (pages 129-135) and index. |
| ISBN: | 9780826116895 0826116892 9786611806170 6611806172 |