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Delivering knock your socks off service /

Create a service advantage with the help of customer service guru Ron Zemke. In practical, easy-to-follow steps, learn trusted techniques and positive approaches that will inspire you to believe in the value of customer care and give you the skills and style to deliver it. This book takes these winn...

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Detalles Bibliográficos
Clasificación:	Libro Electrónico
Autores principales:	Zemke, Ron, Williamson, Bobette Hayes (Autor)
Autor Corporativo:	Performance Research Associates
Formato:	Electrónico eBook
Idioma:	Inglés
Publicado:	New York, N.Y. : American Management Association, ©2001.
Temas:	Customer services > Problems, exercises, etc. Customer services > Examinations, questions, etc. Service à la clientèle > Problèmes et exercices. Service à la clientèle > Examens, questions, etc. BUSINESS & ECONOMICS > Customer Relations. Customer services exercise books. Examinations Problems and exercises Problems and exercises. Examinations. Problèmes et exercices.
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