Calling for help : language and social interaction in telephone helplines /

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Telephone helplines have become one of the most pervasive sites of expert-lay interaction in modern societies throughout the world. Yet surprisingly little is known of the in situ, language-based processes of help-seeking and help-giving behavior that occurs within them. This collection of original...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Otros Autores: Baker, Carolyn D., Emmison, Michael, 1948-, Firth, Alan
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Amsterdam ; Philadelphia : John Benjamins Pub. Co., ©2005.
Colección:Pragmatics & beyond ; new ser., v. 143.
Temas:
Social interaction.
Helplines > Social aspects.
Telephone > Social aspects.
Telephone calls.
Interpersonal communication.
Interaction sociale.
Services d'assistance téléphonique > Aspect social.
Appels téléphoniques.
Communication interpersonnelle.
PSYCHOLOGY > Social Psychology.
Telefonische hulpverlening.
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Calling for Help; Editorial page; Title page; LCC data; Dedication; Table of contents; Notes on contributors; Preface; Calling for help; I. Technical assistance; Calibrating for competence in calls to technical support; Collaborative problem description in help desk calls; The metaphoric use of space in expert-lay interaction about computing systems; II. Emotional support; The mitigation of advice; Four observations on openings in calls to Kids Help Line; 'I just want to hear somebody right now'; III. Healthcare provision.

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