Cargando…
Calling for help : language and social interaction in telephone helplines /
Telephone helplines have become one of the most pervasive sites of expert-lay interaction in modern societies throughout the world. Yet surprisingly little is known of the in situ, language-based processes of help-seeking and help-giving behavior that occurs within them. This collection of original...
| Clasificación: | Libro Electrónico |
|---|---|
| Otros Autores: | , , |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Amsterdam ; Philadelphia :
John Benjamins Pub. Co.,
©2005.
|
| Colección: | Pragmatics & beyond ;
new ser., v. 143. |
| Temas: | |
| Acceso en línea: | Texto completo |
MARC
| LEADER | 00000cam a2200000 a 4500 | ||
|---|---|---|---|
| 001 | EBSCO_ocn232157221 | ||
| 003 | OCoLC | ||
| 005 | 20231017213018.0 | ||
| 006 | m o d | ||
| 007 | cr cn||||||||| | ||
| 008 | 050727s2005 ne ob 001 0 eng d | ||
| 010 | |z 2005050837 | ||
| 040 | |a IOD |b eng |e pn |c IOD |d OCLCG |d CUY |d OCLCQ |d N$T |d IDEBK |d E7B |d EBLCP |d OCLCQ |d MHW |d OCLCQ |d DKDLA |d OCLCQ |d OCLCO |d YDXCP |d DEBSZ |d OCLCA |d OCLCQ |d AZK |d CNNLC |d LOA |d AGLDB |d MOR |d PIFBR |d ZCU |d MERUC |d OCLCQ |d JBG |d OCLCQ |d U3W |d OCLCF |d BRL |d STF |d WRM |d VNS |d VTS |d NRAMU |d ICG |d VT2 |d OCLCQ |d G3B |d TKN |d DKC |d AU@ |d OCLCQ |d OCLCA |d UKAHL |d OCLCQ |d AJS |d OCLCO |d OCLCQ |d AUD |d QGK | ||
| 019 | |a 237390387 |a 646738559 |a 703732642 |a 722398673 |a 728035307 |a 888469057 |a 961582063 |a 962654598 |a 1037516956 |a 1236196870 |a 1259224035 | ||
| 020 | |a 9789027294081 |q (electronic bk.) | ||
| 020 | |a 9027294089 |q (electronic bk.) | ||
| 020 | |z 9027253862 | ||
| 020 | |a 9789027253866 | ||
| 020 | |a 9027253862 | ||
| 020 | |a 1282156373 | ||
| 020 | |a 9781282156371 | ||
| 020 | |a 9786612156373 | ||
| 020 | |a 6612156376 | ||
| 029 | 1 | |a AU@ |b 000053227211 | |
| 029 | 1 | |a DEBBG |b BV043160968 | |
| 029 | 1 | |a DEBBG |b BV044148848 | |
| 029 | 1 | |a DEBSZ |b 422120723 | |
| 029 | 1 | |a DEBSZ |b 430917279 | |
| 029 | 1 | |a NZ1 |b 14235833 | |
| 035 | |a (OCoLC)232157221 |z (OCoLC)237390387 |z (OCoLC)646738559 |z (OCoLC)703732642 |z (OCoLC)722398673 |z (OCoLC)728035307 |z (OCoLC)888469057 |z (OCoLC)961582063 |z (OCoLC)962654598 |z (OCoLC)1037516956 |z (OCoLC)1236196870 |z (OCoLC)1259224035 | ||
| 050 | 4 | |a HM1111 |b .C35 2005eb | |
| 072 | 7 | |a PSY |x 031000 |2 bisacsh | |
| 082 | 0 | 4 | |a 302 |2 22 |
| 049 | |a UAMI | ||
| 245 | 0 | 0 | |a Calling for help : |b language and social interaction in telephone helplines / |c edited by Carolyn D. Baker, Michael Emmison, Alan Firth. |
| 260 | |a Amsterdam ; |a Philadelphia : |b John Benjamins Pub. Co., |c ©2005. | ||
| 300 | |a 1 online resource (xviii, 351 pages) | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 347 | |a data file | ||
| 490 | 1 | |a Pragmatics & beyond, |x 0922-842X ; |v new ser., v. 143 | |
| 504 | |a Includes bibliographical references and index. | ||
| 505 | 0 | |a Calling for Help; Editorial page; Title page; LCC data; Dedication; Table of contents; Notes on contributors; Preface; Calling for help; I. Technical assistance; Calibrating for competence in calls to technical support; Collaborative problem description in help desk calls; The metaphoric use of space in expert-lay interaction about computing systems; II. Emotional support; The mitigation of advice; Four observations on openings in calls to Kids Help Line; 'I just want to hear somebody right now'; III. Healthcare provision. | |
| 520 | |a Telephone helplines have become one of the most pervasive sites of expert-lay interaction in modern societies throughout the world. Yet surprisingly little is known of the in situ, language-based processes of help-seeking and help-giving behavior that occurs within them. This collection of original studies by both internationally renowned and emerging scholars seeks to improve upon this state of affairs. It does so by offering some of the first systematic investigations of naturally-occurring spoken interaction in telephone helplines. Using the methods of Conversation Analysis, each of the con. | ||
| 588 | 0 | |a Print version record. | |
| 506 | |a University staff and students only. Requires University Computer Account login off-campus. | ||
| 546 | |a English. | ||
| 590 | |a eBooks on EBSCOhost |b EBSCO eBook Subscription Academic Collection - Worldwide | ||
| 650 | 0 | |a Social interaction. | |
| 650 | 0 | |a Helplines |x Social aspects. | |
| 650 | 0 | |a Telephone |x Social aspects. | |
| 650 | 0 | |a Telephone calls. | |
| 650 | 0 | |a Interpersonal communication. | |
| 650 | 6 | |a Interaction sociale. | |
| 650 | 6 | |a Services d'assistance téléphonique |x Aspect social. | |
| 650 | 6 | |a Appels téléphoniques. | |
| 650 | 6 | |a Communication interpersonnelle. | |
| 650 | 7 | |a PSYCHOLOGY |x Social Psychology. |2 bisacsh | |
| 650 | 7 | |a Interpersonal communication. |2 fast |0 (OCoLC)fst00977344 | |
| 650 | 7 | |a Social interaction. |2 fast |0 (OCoLC)fst01122562 | |
| 650 | 7 | |a Telephone calls. |2 fast |0 (OCoLC)fst01146358 | |
| 650 | 7 | |a Telephone |x Social aspects. |2 fast |0 (OCoLC)fst01146327 | |
| 650 | 1 | 7 | |a Telefonische hulpverlening. |2 gtt |
| 700 | 1 | |a Baker, Carolyn D. | |
| 700 | 1 | |a Emmison, Michael, |d 1948- | |
| 700 | 1 | |a Firth, Alan. | |
| 776 | 0 | 8 | |i Print version: |t Calling for help. |d Amsterdam ; Philadelphia : John Benjamins Pub. Co., ©2005 |w (DLC) 2005050837 |
| 830 | 0 | |a Pragmatics & beyond ; |v new ser., v. 143. |x 0922-842X | |
| 856 | 4 | 0 | |u https://ebsco.uam.elogim.com/login.aspx?direct=true&scope=site&db=nlebk&AN=229682 |z Texto completo |
| 891 | |a .o10924292 | ||
| 936 | |a BATCHLOAD | ||
| 938 | |a Askews and Holts Library Services |b ASKH |n AH28557803 | ||
| 938 | |a EBL - Ebook Library |b EBLB |n EBL622288 | ||
| 938 | |a EBSCOhost |b EBSC |n 229682 | ||
| 938 | |a YBP Library Services |b YANK |n 2855320 | ||
| 994 | |a 92 |b IZTAP | ||