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Calling for help : language and social interaction in telephone helplines /
Telephone helplines have become one of the most pervasive sites of expert-lay interaction in modern societies throughout the world. Yet surprisingly little is known of the in situ, language-based processes of help-seeking and help-giving behavior that occurs within them. This collection of original...
| Clasificación: | Libro Electrónico |
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| Otros Autores: | , , |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Amsterdam ; Philadelphia :
John Benjamins Pub. Co.,
©2005.
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| Colección: | Pragmatics & beyond ;
new ser., v. 143. |
| Temas: | |
| Acceso en línea: | Texto completo |
| Sumario: | Telephone helplines have become one of the most pervasive sites of expert-lay interaction in modern societies throughout the world. Yet surprisingly little is known of the in situ, language-based processes of help-seeking and help-giving behavior that occurs within them. This collection of original studies by both internationally renowned and emerging scholars seeks to improve upon this state of affairs. It does so by offering some of the first systematic investigations of naturally-occurring spoken interaction in telephone helplines. Using the methods of Conversation Analysis, each of the con. |
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| Descripción Física: | 1 online resource (xviii, 351 pages) |
| Bibliografía: | Includes bibliographical references and index. |
| ISBN: | 9789027294081 9027294089 9789027253866 9027253862 1282156373 9781282156371 9786612156373 6612156376 |
| ISSN: | 0922-842X ; |
| Acceso: | University staff and students only. Requires University Computer Account login off-campus. |