Handling the difficult employee : solving performance problems /

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Brounstein, Marty
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Menlo Park, Calif. : Crisp Publications, ©1993.
Colección:Fifty-Minute series.
Temas:
Problem employees.
Performance.
Performance technology.
Employés à problèmes.
Rendement au travail.
BUSINESS & ECONOMICS > Workplace Culture.
BUSINESS & ECONOMICS > Human Resources & Personnel Management.
Performance
Problem employees
Acceso en línea:Texto completo
Tabla de Contenidos:
  • TITLE
  • COPYRIGHT
  • PREFACE
  • ABOUT THE AUTHOR
  • Dedication
  • CONTENTS
  • PART I Defining Difficult Employees
  • MANAGEMENT'S RESPONSIBILITY
  • DEFINITION OF THE DIFFICULT EMPLOYEE
  • DEGREES OF DIFFICULT EMPLOYEES
  • REMEMBER THE MESSAGE
  • A Quick Assessment for Managers
  • COMMON WARNING SIGNS
  • SIX-STEP INTERVENTION MODEL
  • THREE KEY PRINCIPLES
  • PART II The Intervention Model
  • STEP 1: IDENTIFY AND DEFINE THE PERFORMANCE PROBLEM
  • ISSUES OF PERFORMANCE
  • Exercise #1: Describe Appropriate Behavior
  • CASE STUDY #1
  • Labels About JimCASE STUDY ANALYSIS
  • WHAT ARE NOT ISSUES OF PERFORMANCE
  • GIVE CONSTRUCTIVE FEEDBACK
  • Significant Events List
  • Exercise #2: Feedback Identification
  • STEP 2: EXPLAIN THE IMPACT OF THE PROBLEM
  • Define the Impact
  • STEP 3: ANALYZE THE REASONS FOR THE PROBLEM
  • Exercise #3: Performance Assessments
  • EXAMINE YOUR INFLUENCE
  • CASE STUDY #2
  • CASE STUDY ANALYSIS
  • STEP 4: DEFINE THE EXPECTED PERFORMANCE STANDARD
  • STEP 5: EXPLORE IDEAS FOR A SOLUTION
  • STEP 6: WRITE THE PLAN FOR IMPROVEMENT
  • What should you do with the written plan?PART III The Intervention Conference
  • THE CONFERENCE AGENDA
  • Conference Agenda
  • INTERVENTION CONFERENCE CHECKLIST
  • CASE STUDY #3
  • CASE STUDY ANALYSIS
  • PART IV Disciplinary Action and Termination
  • DISCIPLINARY ACTION AGENDA
  • THE WHATS AND WHENS OF DISCIPLINE
  • Formal Disciplinary Action
  • Guide for Disciplinary Action Documentation
  • PROGRESSIVE DISCIPLINE POLICIES
  • Sample Policy: Progressive Discipline Plan
  • THE ISSUE OF TERMINATION
  • PART V Author's Responses
  • EXERCISE #1: ANSWERS
  • CASE STUDY #1: ANSWERSEXERCISE #2: ANSWERS
  • EXERCISE #3: ANSWERS
  • CASE STUDY #2: ANSWERS
  • CASE STUDY #3: ANSWERS

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