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Handling the difficult employee : solving performance problems /

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Brounstein, Marty
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Menlo Park, Calif. : Crisp Publications, ©1993.
Colección:Fifty-Minute series.
Temas:
Acceso en línea:Texto completo

MARC

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245 1 0 |a Handling the difficult employee :  |b solving performance problems /  |c Marty Brounstein. 
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500 |a "A practical guide for managers"--Cover 
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505 0 |a TITLE -- COPYRIGHT -- PREFACE -- ABOUT THE AUTHOR -- Dedication -- CONTENTS -- PART I Defining Difficult Employees -- MANAGEMENT'S RESPONSIBILITY -- DEFINITION OF THE DIFFICULT EMPLOYEE -- DEGREES OF DIFFICULT EMPLOYEES -- REMEMBER THE MESSAGE -- A Quick Assessment for Managers -- COMMON WARNING SIGNS -- SIX-STEP INTERVENTION MODEL -- THREE KEY PRINCIPLES -- PART II The Intervention Model -- STEP 1: IDENTIFY AND DEFINE THE PERFORMANCE PROBLEM -- ISSUES OF PERFORMANCE -- Exercise #1: Describe Appropriate Behavior -- CASE STUDY #1 
505 8 |a Labels About JimCASE STUDY ANALYSIS -- WHAT ARE NOT ISSUES OF PERFORMANCE -- GIVE CONSTRUCTIVE FEEDBACK -- Significant Events List -- Exercise #2: Feedback Identification -- STEP 2: EXPLAIN THE IMPACT OF THE PROBLEM -- Define the Impact -- STEP 3: ANALYZE THE REASONS FOR THE PROBLEM -- Exercise #3: Performance Assessments -- EXAMINE YOUR INFLUENCE -- CASE STUDY #2 -- CASE STUDY ANALYSIS -- STEP 4: DEFINE THE EXPECTED PERFORMANCE STANDARD -- STEP 5: EXPLORE IDEAS FOR A SOLUTION -- STEP 6: WRITE THE PLAN FOR IMPROVEMENT 
505 8 |a What should you do with the written plan?PART III The Intervention Conference -- THE CONFERENCE AGENDA -- Conference Agenda -- INTERVENTION CONFERENCE CHECKLIST -- CASE STUDY #3 -- CASE STUDY ANALYSIS -- PART IV Disciplinary Action and Termination -- DISCIPLINARY ACTION AGENDA -- THE WHATS AND WHENS OF DISCIPLINE -- Formal Disciplinary Action -- Guide for Disciplinary Action Documentation -- PROGRESSIVE DISCIPLINE POLICIES -- Sample Policy: Progressive Discipline Plan -- THE ISSUE OF TERMINATION -- PART V Author's Responses -- EXERCISE #1: ANSWERS 
505 8 |a CASE STUDY #1: ANSWERSEXERCISE #2: ANSWERS -- EXERCISE #3: ANSWERS -- CASE STUDY #2: ANSWERS -- CASE STUDY #3: ANSWERS 
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650 0 |a Performance. 
650 0 |a Performance technology. 
650 6 |a Employés à problèmes. 
650 6 |a Rendement au travail. 
650 7 |a BUSINESS & ECONOMICS  |x Workplace Culture.  |2 bisacsh 
650 7 |a BUSINESS & ECONOMICS  |x Human Resources & Personnel Management.  |2 bisacsh 
650 7 |a Performance  |2 fast 
650 7 |a Problem employees  |2 fast 
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