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Reinventing the patient experience : strategies for hospital leaders /

"Reinventing the Patient Experience provides the advice and inspiration you need to make significant changes in the way your patients experience care in your hospital." "The book draws lessons from the experiences of hospitals considered innovators in patient-centered care. This diver...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Otros Autores: Christianson, Jon B.
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Chicago : Health Administration Press, ©2007.
Colección:Management series (Ann Arbor, Mich.)
Temas:
Acceso en línea:Texto completo

MARC

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245 0 0 |a Reinventing the patient experience :  |b strategies for hospital leaders /  |c Jon B. Christianson [and others]. 
260 |a Chicago :  |b Health Administration Press,  |c ©2007. 
300 |a 1 online resource (xii, 188 pages) 
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490 1 |a ACHE management series 
504 |a Includes bibliographical references. 
505 0 |a The challenge to hospitals: reinventing the hospital experience -- Windber Medical Center -- crisis leads to change -- St. Rose Dominican Hospitals-Siena campus. Creating a new environment for hospital -- Careabbott Northwestern Hospital. Combining high tech and high touch -- Florida Hospital-Celebration Health. Becoming a living laboratory -- Highline Medical Center. Maintaining the momentum -- Charles Medical Center-Bend. Adjusting to change -- North Hawaii Community Hospital. A blended medicine perspective -- The Valley Hospital. Reinvigorating nursing at the bedside -- Putting the components of a patient-focused hospital in place -- Measuring and sustaining success. 
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520 |a "Reinventing the Patient Experience provides the advice and inspiration you need to make significant changes in the way your patients experience care in your hospital." "The book draws lessons from the experiences of hospitals considered innovators in patient-centered care. This diverse group of organizations illustrates how integrating "high touch" and "high tech" care is possible at hospitals of all types and sizes. You will learn what strategies they put in place, what barriers they faced, how they moved past roadblocks, and what their keys to success were. Leaders from these pioneering organizations share how they tackled various implementation and operational issues in the areas of physical environment, nursing services, complementary therapies, spirituality, leadership, and sustainability."--Jacket 
546 |a English. 
590 |a eBooks on EBSCOhost  |b EBSCO eBook Subscription Academic Collection - Worldwide 
650 0 |a Hospital care  |z United States. 
650 0 |a Hospital patients  |x Care  |z United States. 
650 0 |a Hospitals  |z United States  |x Administration. 
650 2 |a Hospital-Patient Relations 
650 2 |a Hospital Administration  |x methods 
651 2 |a United States 
650 6 |a Soins hospitaliers  |z États-Unis. 
650 6 |a Hospitalisés  |x Soins  |z États-Unis. 
650 6 |a Hôpitaux  |z États-Unis  |x Administration. 
650 7 |a MEDICAL  |x Hospital Administration & Care.  |2 bisacsh 
650 7 |a Hospital care  |2 fast 
650 7 |a Hospital patients  |x Care  |2 fast 
650 7 |a Hospitals  |x Administration  |2 fast 
651 7 |a United States  |2 fast 
700 1 |a Christianson, Jon B. 
776 0 8 |i Print version:  |t Reinventing the patient experience.  |d Chicago : Health Administration Press, ©2007  |z 9781567932782  |z 1567932789  |w (DLC) 2007012209  |w (OCoLC)104837959 
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