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Call Center operation : design, operation, and maintenance /

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Complete coverage of the critical issues to set up, manage and efficiently maintain a call center.

Detalles Bibliográficos
Clasificación:	Libro Electrónico
Autor principal:	Sharp, Duane E.
Formato:	Electrónico eBook
Idioma:	Inglés
Publicado:	Amsterdam ; Boston : Digital Press, ©2003.
Temas:	Call centers > Management. Centres d'appels (Affaires) > Gestion. BUSINESS & ECONOMICS > Customer Relations. Call centers > Management
Acceso en línea:	Texto completo Texto completo

Descripción
Sumario:	Complete coverage of the critical issues to set up, manage and efficiently maintain a call center.
Descripción Física:	1 online resource (xiii, 303 pages) : illustrations
Bibliografía:	Includes bibliographical references (pages 283-285) and index.
ISBN:	9780080490618 0080490611 9781555582777 155558277X 9781281007018 1281007013